209 Banking jobs

One of SA's leading wealth & investment manager is looking for an experienced Relationship Manager. In this role you will use your solid transactional banking knowledge & private banking experience to be accountable for a portfolio of high net worth clients. You will be coordinating all resources to maximise the value of the business relationship & ensure profitability for the business & the client together with the Wealth Manager. To qualify for this role you will need to be FAIS compliant in all categories with a tertiary finance degree together with your sound knowledge of the full product spectrum relevant to the private clients market & people management skills. For a more detailed confidential discussion contact Tamsyn de Kock, SA citizenship or SA permanent residency essential. 

Minimum Requirements Education - CA(SA) or B. Comm. Hons or B.Sc. 2 to 3 years’ experience in investment bank, corporate finance, private equity, management consulting or similar Good command of the English language Computer literate Strong numerical skills Ability to critically analyse financial statements and quantify financial risks Strong financial modelling models Ability to produce high quality written reports in order to highlight financial and business matters of importance Good presentation and communication skills Strong organising and planning abilities General knowledge of business, industry and the macro-economic environment and financial markets   Duties Critical assessment of potential investments targets Perform comparative analysis amongst industry peers Highly financial modelling Preparation if highly discussion papers and ad-hoc reports for new and existing portfolio companies Preparation of pitches and presentations aimed at target company management and shareholders Generally assist with and support the execution of new transactions Due diligence support Assist with legal and regulatory aspects of transactions Independent, ongoing research into potential investee targets and making recommendations to the deal team Periodic valuations of existing portfolio companies General assistance with on-going monitoring of portfolio companies 

Key Responsibilities/Accountabilities Income Statement & Balance sheet Substantiation: Give assurance to the integrity of  the Profit and Loss (P/L) numbers for the “Africa Regions” legal entities across CIB and the various sub business units through the independent daily/monthly/annual (where applicable) production and analysis of revenues. Focus is both on Statutory and regulatory Reporting, supported by monthly management analysis & information Develop and manage an operating framework, across the various Pan African Finance teams and associated legal entities, to confirm the integrity of the Profit and Loss (P/L) for the Rest of Africa (ROA) Investment Banking business through the independent daily/monthly/annual (where applicable) collation and analysis of revenues. Focus is both on Statutory and regulatory Reporting, supported by monthly management analysis & information Validate the integrity of assets and liability values on the balance sheet, as they pertain to trading activities performed by CIB via the various daily/monthly and annual reconciliation processes, and monthly challenge forums for Africa Regions. Focus is both on Statutory and regulatory Reporting, supported by monthly management analysis & information Ensure that appropriate governance and substantiation framework exist over the consolidated balance sheet of CIB, including those accounts directly attributable to product control. Develop a Framework for the escalation and resolution of daily/monthly and annual issues raised by either business or through the financial value chain, with a focus on minimising Income Statement or Balance sheet “surprises” Thought leadership: Active involvement in the overall CIB Africa Regions business (internally as well as participating in external forums) to help develop, build and implement appropriate best practice concepts into the product control team Be involved with the large accountancy firms in the formulation of best practices. Attend local and international conferences on the subject Communication: Proactive engagement with stakeholders ensuring that there are no senior executive “surprises” from: Any break down in the overall control environment, or Internal audit and/or an external audit perspective Stakeholder Management: Stakeholder management, focusing on understanding the business need, partnering with the business to challenge the “why” and the benefit gained, and developing appropriate solutions to deliver on expectations. This is performed through active business partnering/engagement through either “one-on-one” or via the attendance of various  committee meetings/forums which would typically cover the following key roles within and across the business: Internal CIB Africa Regions Senior executives – CEO, COO, regional and global business heads etc. Chief Financial Officers, (CIB, IB, GM, TPS) Africa Regions in-country stakeholders – Human Capital, CFO, CIB Finance, IT, Ops, Risk, CIB Front Office etc. Head of Product Control, CIB Functional heads across Finance (LEC/MI/FBS/TCM) Various senior Finance roles in Group and Operations Head of Internal Audit and Head of Operational Risk External Partner and Senior Management level external auditors

Key Responsibilities/Accountabilities Ensure Balance Sheet Integrity and Independent Pricing Verification: Responsible for signing off on the validity, accuracy and completeness of the balance sheet of each business Reconcile deals on balance sheet back to source systems and across businesses (for intragroup transactions) Provide Independent verification and validation of carrying values of loans and financial investments on balance sheet through independent price checking (interest rates, share prices, valuations) provided on source systems or directly form Business Deliver accurate and timeous on Risks and Profit and Loss (P&L), and ensure interdivisional and intercompany alignment: Deliver accurate P&L reports (daily, weekly & monthly) analysis and commentary to business, legal entity control and other stakeholders without delay Prepare and distribute trade related information for stakeholders Monitor and report on all interdivisional and intercompany breaks with the aim of resolving these when they occur Monitor and report on high risk accounts and operational risk areas through CIB governance forums and weekly / monthly results reporting Provide strong communication and resolution of external, internal and operational risk incidents Collate revenue and balance sheet commentary Complete monthly BA returns and submissions Update budgets and estimates as well as perform margin forecasts Driving Efficiencies within Product Control and provide technical accounting assessments: Provide efficiencies for the team by leveraging off common processes across Investment Banking and streamlining daily tasks by automation of processes and flows Provide technical accounting sign off for all new products introduced, liaising with IFRS Technical Advisory to ensure alignment with Group Accounting Policies Engagement and Management of Internal and External auditors: Provide support to ensure successful and timely completion of internal and external audit engagements Liaise with internal and external auditors to provide necessary information

Key Responsibilities/Accountabilities Pricing Strategy Responsible for integrated pricing strategies across market segments/risk grades. Driving appropriate pricing vehicles to appropriate markets  (e.g. fixed rates, variable rates, niche rates etc) Ensuring the key credit, finance, product and customer pricing parameters are catered for within the pricing models and that such models are robust and flexible Improve the profitability of the existing book through tactical initiatives such as  refinancing pricing and arbitrations Ensure pricing strategies are champion challenged, back tested and monitored to ensure optimal results Driving pricing strategies to achieve a 20% ROE through within changing economic cycles and current and future pressures of funding. Takes direct responsibility and accountability for NII and NIR generation strategies and management. This includes the annual review of VAFs fee pricing, obtaining sign-off from the PBB Pricing Committee and Group Exco, implementation and management of such changes Ensure that pricing leads to optimal sales volumes and optimal/manageable adverse selection   Optimisation and analytics Responsible for initiating capital reduction strategies and the coordination and management of Capital and Basel  within VAF Risk appetite management and alignment to pricing and ROE Building business intelligence structures and shaping new and existing portfolios through analytics and business intelligence leveraging off the Measurement team where possible Close out revenue leakage gaps from operation and system gaps around interest and fee pricing Leading a team that performs centralised price arbitrations and the revenue optimisation. Analysis of the fee pricing structures of competitor banks and identifying opportunities for promoting growth in profitable segments, by aligning marketing strategies to fee pricing. Driving VAFs business profitability strategies through quantitative analytics by managing the team that technically performs the financial and statistical analytics Refining and optimisation of the ROE model per segment and alignment of the risk appetite parameters to the target ROE both through the cycle and at a point in time Drive the bank’s current and future VAF system solutions strategies to ensure asset growth, income maximization and retention of asset customers. Relationship management   • Build and maintain relationships with key stakeholders to ensure consistent business partner interaction. • Drive Integration of the VAF pricing and analytical teams with other business units OSS, Finance, credit. • Staff management through living the leadership promise values

Job Purpose Lead the Cash function for TPS SA and ensure that the appropriate strategy is formulated, operationalised and executed.   Manage the Cash product set to maximise revenues and profitability in line with Group, CIB and TPS objectives. Participate as a key member of the Transactional Banking Management Team Key Responsibilities/Accountabilities Formulate and articulate strategy and operating model for the Cash function   Articulate and set the strategic direction and business objectives for TPS Cash, in line with the TPS SA focus areas of Client Centricity, Digitisation and Universal Financial Services Organisation. Ensure delivery of revenues, net earnings and ROEs through delivery of an appropriate range of Cash products to the existing and targeted client base, working with and through the various teams. Define and lead a strategy on NIR to enhance the sustainability of the cash business Champion strategic initiatives and navigate the landscape to land the vision of Cash within TPS SA.  Ensure the Cash strategy is operationalized and enabled   Articulate a client centric Operating model that will deliver on the Cash function business objectives. Partner with other relevant (Cash, Card and Emerging Payments) enterprise assets to deliver a client led Universal Financial Services Organisation proposition to our chosen clients’ ecosystems. Manage the demand and investment budget with Enterprise Assets (Emerging Payments) Ensure and enforce market and client understanding and the monitoring of market trends to ensure the Cash products remain relevant Develop a 3 to 5-year roadmap for Cash. Partner with TPS EMT Heads, IT and Operations in evolving and rolling out the operational and technology end state; and delivery of the associated cost and productivity efficiencies from the same.   Driving the provision of simpler access, ongoing stability and resilience, encouraging innovation whilst enhancing adaptability and security. Provide input for CIB in ensuring that the various Cash support functions are aptly resourced and have the right capability and tools to enable attainment of objectives. Provide appropriate framework and working with different leadership teams in enabling the alignment of BUs initiatives to facilitate meeting of cross functional Cash client needs and see through that clients are effectively serviced in line with Standard Bank Group Client Centricity ethos. Deliver on Cash’ component towards the Modernization/Digitization of Transactional Banking for the TPS SA Business. Drive the adoption of technology to enhance the eco system (e.g. exposing API’s to allow third party payments) Be a thought leader, advisor and ambassador on Cash related matters Drive market and thought leadership across the Cash product through people (internally, across client segments in CIB, PBB and Wealth; and externally to the industry and the client fraternity in Africa.) Enhance brand value and shape thought leadership especially, in our markets (for targeted client segments) via authoring articles, speaking engagements, media and roundtable events on local and regional platforms.   Represent and promote SBG brand and values to local market, clients, government, employees, regulatory bodies and related industries. Monitor the external business and market environment and provide thought leadership to Universal Financial Services Organisation leadership teams in developing and amending strategic plans where required, in partnership with the relevant partners, in order to meet client, shareholder and other stakeholder needs. Provide oversight and manage the Governance and Risk frameworks for CIB Cash   Accountable for the oversight of Operational, Cash Product, Market, Regulatory and Security risk of the function and work with virtual teams (in CIB, enterprises and Corporate Functions of Compliance, Operational risk and GFCC) in overseeing the embedding of risk management practices and leverage its benefits to enhance business performance.  Develop and maintain an Operational and Product risk framework. Followed by syndication of the same with the appropriate risk corporate function teams in TPS SA

Job Purpose In conjunction with Provincial Property/Placement Manager: Develop, implement and drive the Branch and ATM Placement strategy and interventions related to the Bank’s Branch and ATM portfolio, for the respective provinces, in line with the Bank’s overall business strategy Development of a Provincial Placement plan (Priority Schedule) in conjunction with the Business Intelligence team and the Provincial leadership. Take overall accountability for the management of the Physical Distribution portfolio for both customer facing Points of Representation (Branch & ATM) and non-customer facing sites.  Ensure the delivery of Business Decision Requests (BDR) and Mandates both for the placement related projects and for leasing contracts that meet the expectations of the Bank.  Ownership and delivery of comprehensive Business Cases in respect of Branch projects as well as Lease Renewals and BDR/Mandates for ATM’s and Branches. Build and Maintain effective working relationships with business partners such as landlords, property developers and our internal business partners within channel and offerings. Key Responsibilities/Accountabilities Role requires extensive travel within the designated provinces. Participate as a key member of the team within GRES: Retail Property team, providing both strategic and operational management input, feedback, solutions and innovation from a Placement and Leasing perspective. Implement and drive Placement & GRES strategy and goals through the on-going understanding and incorporation of the strategies of the various Business Units; monitor the effectiveness of the implemented strategy, goals and plans and revise them on an on-going basis. Assist in completion of comprehensive and thorough business cases to the PBB Strategic Distribution Committee (SDC) and Lease Renewal Committee Forums to ensure delivery of the Distribution Placement and Business Strategy. Work closely with GRES value chain partners, landlords and property developers and the Leasing and Property & Premises team to develop financial solutions that enable the control of costs, etc.  Sell Branch and ATM project solutions to their business stakeholders in a transparent manner that facilitates and supports their decision making. Strengthen relationships with the Group’s client facing business units in order to better understand the business operational needs and to provide advice on new services, events, market practices and standards; align the Client Services philosophy to the client delivery expectations and raise the awareness of the value-add of the Client Services teams Encourage the sharing of information in an accessible and up to date manner; drive a culture of innovation, operational efficiency and continuous improvement  Provide guidance and advice in managing complex problems and key opportunities that impact our key stakeholder’s business stakeholders. Utilise the support provided from the other Head Office GRES and Group teams around strategy, policy, direction, standards, technologies and service providers and integrate this effectively into the overall management and delivery of our client service. Provide accurate and holistic monthly placement reporting to the Head: Retail Property Placement and Provincial Property/Placement Manager and other relevant stakeholders; include key risks, issues, proposed plans, anticipated challenges, future requirements and forecasts. Proactively and regularly report critical and exceptional information to the Head: Retail Property Placement and Provincial Property/Placement Manager in order to facilitate the making of key business decisions.  Research and update their knowledge on the latest thinking, trends, best practices, international standards, tools and technologies in the Client Services domain and other relevant disciplines, including strategic and operational management, leadership and people management Preferred Qualification and Experience Commercial and/or Property related degree and/or diploma/courses 5+ years’ experience in business, property and people management in a large corporate Proven track record in Property and Operations Management  Experience in working in multi discipline teams, fostering collaboration, team work, innovation and the delivery of improved business performance.

Job Purpose To effectively monitor the full end-to-end tiering and accrual processes as it relates to the L&R Rewards programmes in order to ensure adherence to the programme rules and processes. To resolve and provide input into tiering and accrual related incidents as it relates to the L&R Rewards programmes. To provide assurance and input into all the technical factors (i.e. file content, completeness, trend correlation, etc.) relating to tiering and accrual processes. Key Responsibilities/Accountabilities Accrual process management:   Monitors system, processes and procedures, by conducting detailed health checks and reporting any abnormalities or non-compliance. Manages the accrual tracking processes by chairing the weekly meeting, recording of meeting minutes, distribution and circulation of minutes, ensuring that all actions are completed and that audit processes are followed. Ensures that all data required for the monthly accrual is available and processed by the 3rd party vendor. Performs complete end-to-end testing of the accrual calculation. Ensures the correctness and accuracy of the monthly IFRIC (International Financial Reporting Interpretations Committee) report and Accrual Summary report as well as co-ordinates the required sign-off for the posting of points. Effectively manages the full end-to-end tiering process. Obtains sign-off on the monthly tiering calculation by Head: Business Integration and Manager: SLAs, Tiering and Accrual.   Obtains sign-off on the monthly accrual calculation by the Head: Loyalty and Rewards; Head: Business Integration; Head: Partner Management and Manager: SLAs, Tiering and Accrual. Manages the overall accrual signoff, control checks, documents, audit information, records management, processes, etc. Ensures that all data required for the monthly tiering is available and processed by the vendor. Attends stakeholder meetings and drives the Loyalty and Rewards agenda and prepares outcomes and actions.   Monitors relevant service level agreements (SLAs) for the tiering and accrual processes with the external vendor and provides input into the RAG reports. Investigates and resolves all incidents and escalated incidents pertaining to the Business Rewards accrual and tiering. Supports the Manager: Incidents and Service Management with the resolution of customer complaints that have resulted from the Business Rewards accrual and tiering processes.   Assists the partner management team with all data escalations on the merchant matching schedules and data handling queries. Tiering and accrual operations:   Reviews and maps existing and/or new processes and makes recommendations on changes and amendments. Initiates reviews which are needed to determine if there are any inefficiencies, gaps, changes or deviations. If any exist, a new process needs to be designed and implemented to attain the desired end-state/goal.   Oversees the development of procedural documents by interpreting process designs and work instructions. Ensures that the business operational processes and procedures are in place, operates efficiently and managed effectively. Defines and updates procedures to support new and existing product creation, design, enhancements and development for the business. Identifies and provides solutions to problems at the earliest opportunity and implements solutions in line with the change control processes. Works with business units to identify bottlenecks and recommends appropriate solutions to leverage capacity and capabilities. Prepares change brief documents in conjunction with relevant stakeholders for all required changes to the L&R Rewards programmes. Provides input to the Manager: SLAs, Tiering and Accrual to ensure the smooth running of new tiering and accrual processes. Manages all bug fixes, minor to medium programme changes and operational issues as it relates to tiering and accrual for all L&R Rewards programmes.

Key Responsibilities/Accountabilities Determine customer demand Engage with customers in order to understand what matters to the customer as per value of service and product and deliver against those demands.  Identify authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons. Ensure that the Universal Insurance Consultant takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand. Understand the risks associated with the customer demand and ensure that the Universal Insurance Consultant follows effective controls to minimise risk. Understand and execute on customer enquiries, ranging from product questions to policy queries, to claims queries   Deliver on customer demand – Claims Management Engage with customers in order to understand what value will be derived from the service rendered to them and deliver against those demands that add value to the customers life problems ( claim raised by customer ). Validate if this is a Valid Claim or not by doing all the necessary checks, eg policy number, policy holder details etc Schedule the appointments for the customer based on what adds value to his or her life problems (claim raised by customer ) pertaining to our service offering where applicable. Understand the nature of demand and allocate the right tradesman /tradespeople to the job Identify authenticity of the customer (is this a valid policy holder, is the claim for the insured risk address) in order to prevent disclosure of information to unauthorised persons. Communicate the excess requirements to the customer where applicable, at point of call. Arrange Access for the tradesman to enter the property Pass the information provided by the customer perfectly to the tradesman, in the words of the customer to ensure we deliver against customer expectations, in order to create a perfect experience for the customer   Identify other value demands/ needs of the customer through having purposeful and holistic what matters conversations with the customers Provide clarity to the customer on the next steps / what is to be expected in the process to ensure perfect experience. Make payment to customer and or tradesman and supplier where applicable

Job Purpose To provide sales support nationally to the branch network and Outbound Contact Centres as it relates to UCount Rewards sales registrations. To resolve branch sales data and registration queries as they relate to the sales origination process and provides feedback to stakeholders. To provide UCount Rewards product training for the rewards programmes to the branches and Outbound Sales Contact Centres. Key Responsibilities/Accountabilities Sales Support to all sales channels: Briefs profiled sales leads requirements to analytics team and Customer Management to enable personalised sales pitches to improve the sales conversion rates. Ensures Customer Management successfully submits monthly sales leads files via the Connect Direct leads system to the Outbound Sales Contact Centres.   Ensures that the various Outbound Sales Contact Centres have sufficient leads for weekly sales requirements. Ensures that shortages are addressed immediately with analytics teams to ensure leads are supplied timeously. Ensures that branch sales incentive campaigns communications are drafted and distributed. Ensures weekly / monthly sales stats are collated, with recommendations and insights of how to improve the sales performance. Analyses sales campaign effectiveness and recommends improvements to increase ROI for future incentives. Submits branch sales reports to every area manager across all provinces monthly, including a summary of insights per area and the overall province report. Manages all branch specific adhoc sales reporting requests. Ensures that Outbound Sales Contact Centre incentives are communicated to the consultants and weekly / monthly sales stats are collated and submitted. Ensures that Outbound Sales Contact Centre sales reports are submitted to the contact centre/s monthly Monitors stock levels of promotional sales items and informs Sales Manager when new orders need to be placed. Maintains and manages a promotional stock distribution register. Ensures that promotional items and other agreed incentives items are distributed timeously to the EVB sales team. Makes recommendations on Incentives to drive EVB sales performance. Manages the timeous receipt of EVB sales files, collates and sends it to the Rewards Engine Supplier to ensure timeous allocation of any sales incentive Bonus Points to rewards members accounts. Prepares the sales incentive campaign briefs and circulates for sign off prior to submission. Monthly tracking of the special earn bonus points utilisation per campaign, to ensure that we remain within the Special Earn budget. Supports EVB campaigns and accurate allocation of incentives

Are you considering the possibility of running a successful business dedicated to customer service and profit where you can also help people achieve their career ambitions?  You can do exactly this as a Branch manager in Absa.   A career at Absa promises opportunities and challenges.  We have an opportunity for you to be part of an organisation that is changing the future of banking. The challenge is to drive change and lead us into the future.   This is Absa:   Absa is an employer of choice represented in 12 African countries.  The organisation is vibrant, human, smart and committed with open communication channels.  We put people at the centre of what we do, therefore our relationships with colleagues and clients are not separate activities, but part of the bigger business picture and our drive to become the bank of the future. It is no coincidence that our business are inspired and informed by our central purpose which is ‘helping people achieve their ambitions – in the right way’.   What’s in it for the successful candidate?       Challenging work that makes a difference to people     Clear leadership and an open, values-driven culture.     Opportunities for learning and personal growth.     The tools, teamwork and support you need to do a great job.     Recognition of your potential and reward for your contribution.     Assistance to build the career that is right for you. More about the role:   Reporting to the Area Head, the Branch Manager is responsible for leading a specified branch within an Area with regards to customer service and profit.   Key Responsibilities       Delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)     Manage commercial, sales and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes     Drive Customer Experience within the Branch     Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self-service channels, external sales     Identify opportunities across business units (product lines) and on identified opportunities     Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.     Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve     Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa     Coach sales and service teams towards the effective delivery of branch performance and service excellence targets     Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques     Actively engage customers and community by effectively building networks & network engagement routines Requirements:   It is more important than ever to attract people who have the right skills, values and behaviours to take our business forward.  If you comply with the requirements below, this opportunity may be for you.   Competencies       Leading and Supervising     Persuading and Influencing     Entrepreneurial & Commercial thinking     Deciding and Initiating Action     Analysing     Planning & Organising     Adopting and responding to Change Education and Experience required       A minimum of a B Comm Degree or an equivalent NQF level 6 qualification     FAIS Compliant (Qualification and Regulatory Examinations passed)     Post Graduate qualification is preferred     5-8 years' retail banking experience that includes management responsibilities, strong team leadership and risk management     Branch/location management experience is preferred     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record     Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status   General   The appointment will be made in line with the Absa Employment Equity and Transformation strategy.

To form part of a professional team that interacts with various business areas (depending on specialisation), ensuring that the compliance culture is embedded in business to robustly manage regulatory and reputational risks and that the relevant policies are applied within the assigned business environments. Stakeholder Relationship Mgmt     Build and maintain effective relations with all relevant stakeholders (example: senior members of business, auditors, operational risk and legal), through formal and informal interactions.     Work in conjunction with/as part of the broader Compliance team, including any specialised functions pertaining to the assigned business (e.g. Global Compliance Services, Compliance Officers ,COO, Financial Crime, etc.) in order to provide adequate support to the business and ensure that all agreed compliance deliverables have been attained. This would also extend to representing Compliance at Group-level and special projects.     Provide input to the Compliance Officers on the level of compliance by the business with internal policies and procedures, applicable laws, regulations and rules impacting the business (e.g. overdue actions and Management Information)     Maintain professionalism in all verbal and written communication with stakeholders.     Demonstrate convincing skills by obtaining buy in and co-operation from business unit management during the execution of reviews as well as identified weaknesses in business processes, with no negative feedback from business unit staff or the line manager.     Provide business unit management (senior and middle management), Compliance Officers and the line manager pro-actively with continuous feedback regarding the progress of the assignment and concerns to ensure awareness of possible issues and concerns raised by business with a view towards obtaining consensus regarding findings, with minimum comebacks and re-work after the close out meeting, and minimum review notes from the line manager.     Keep up-to-date on regulatory-related issues across a range of topics by awareness of current regulatory changes, attendance at training sessions and business unit risk forums.     Accountability: Assess the Control Environment       Execute M&T activities (contracted reviews, special requests and issue validation) to the high highest quality in terms of the BAGL Compliance methodology with minimum supervision from the line manager.     Finalise the Compliance Risk Management Plan/ Test Matrix for all contracted reviews, indicating all relevant details pertaining to provisions and controls after input from the Compliance Officers.     Agree on the scope for specific compliance reviews and communicate the planned compliance reviews to the business unit stakeholders accordingly, prior to the commencement of reviews. All reviews should be conducted using BAGL Compliance-prescribed methods, including the compilation of detailed working papers. The process should include continuous feedback should be provided to stakeholders regarding the progress thereof.     Work with the business unit stakeholders to agree on the findings, risk ratings and remedial action required.     Ensure all issues identified and planned actions are factually agreed with management as soon as they arise in order to increase the speed of report issuance.     Track open findings and perform desktop reviews or on-site testing of remedial actions (and supporting documentation) implemented to address reported weaknesses / findings in Compliance reviews. Record progress made towards findings’ closure for management information purposes, and conduct M&T reviews using the review framework defined by Group Compliance. Accountability: Reporting     Manage delivery of all monthly and Monitoring and Testing reports to the Compliance Line Manager and Business, for discussion at the relevant governance forums (example: Quality Circle)     Compile any other reports as may be required over and above the standard reports above (e.g. reports on request from stakeholders).     Ensure that all MI has been captured completely and accurately (reviews and issues) and that the required communication has been sent to business and the Compliance Officers.     Positively embrace key projects and system changes Business Enablement:     Demonstrate convincing skills by obtaining buy in and co-operation from business unit management during the execution of reviews as well as identified weaknesses in business processes, with no negative feedback from business unit staff or the line manager     Ensure that all MI has been captured completely and accurately (reviews and issues) and that the required communication has been sent to business and the Compliance Officers Essential/Basic Qualifications   Qualification and experience   Essential:     3 Year Degree in Commerce, Auditing or Law     4-5 Years’ experience in Auditing, law, risk management or Compliance     Preferred:     Audit experience in Financial Services environment   Knowledge & Skills: (Maximum of 6)     Leadership Skills     Analytical Skills     Strong communication and business report writing skills     Relationship building     Negotiation Skills     Conflict management   Preferred Education and skills required   Competencies: (Maximum of 8 competencies)     Deciding and initiating action     Learning and researching     Relating and networking     Adapting and responding to change     Persuading and influencing     Analysing

With the broadening and increasing mandate of Barclays Africa CIB across the African continent, coupled with the ongoing changes in the regulatory landscape, a single-minded approach to supervisory risk and controls is essential in ensuring that there’s uniformity and alignment within BAGL CIB. Consequently, a BAGL CIB Front Office Risk & Controls function has been established to support the Front Office businesses on how the relevant supervisory risks and controls are managed. Key Accountabilities     The Front Office Risk & Control Specialist will be responsible for managing and maintaining the supervisory framework for the respective Front Office businesses.     Ensure that the Hierarchical mapping of supervisors and their constituents with upwards of 50 supervisory attributes captured (e.g., Trader mandate requirements, registrations, MBL applicability) and ensure that the supervisory roster or equivalent is updated accordingly.     The Front Office Risk and Control Specialist will partner with the Front Office business and other key stakeholders across the three lines of defence to design, develop, implement and maintain an efficient and effective control environment.     Design and produce MIS reports to track and report various Control objectives and programs     Embedment and roll out of the Conduct Risk Framework across IB and Client Engagement businesses.     Compilation of the Conduct Material Risk Assessment (CMRA) and continuous tracking of actions d report various Control objectives and programs     The Front Office Risk and Control Specialist will carry out the function of independently testing the risk, control and governance framework within the Front Office on behalf of management.     Evaluate and evidence the extent to which internal controls are operating effectively; ensure that risk is being effectively managed and that there’s compliance with laws and regulations including the Firm’s policy and procedures.     Contribute effectively, efficiently and professionally on all product related activities with all stakeholders within Absa Group while assessing opportunities to develop new products.     Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.     Ensure that clarity on supervisory ownership is provided regarding the Supervisory Framework engagement responsibilities     Work closely with Global Supervisory/ Compliance/ legal to understand pending regulations and determine impact on supervisors     Consider engagement reports obtained from business and translate them into less complex executive summaries to be discussed at the Supervisory meetings     Prepare, distribute and present business unit risk and control analysis to the relevant Management Committees.     Work with the team to achieve excellent business results through continuous people development and mentoring activities.     Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Education and Experience Required     Excellent academics including a degree and preferably a postgraduate qualification     5+ years detailed front office knowledge and experience aligned to Banking, Corporate, and Client Engagement & Trading.     5 years (Technical/ Managerial) experience     Strong communication and stakeholder engagement skills, negotiations and influencing at Senior Executive level     Robust understanding of the current regulatory environment that CIB operates in     Proven experience on risk control related initiatives affecting Front Office Knowledge & Skills:     Presentation skills     Communication skills     Networking skills     Evaluation skills     Ability to deal with senior executives Competencies:     Excellent work ethic and precise attention to detail.     Ability to take initiative and to take ownership of projects.     Ability to work independently with minimal supervision.     Ability to communicate simply and effectively and work well in a team     Ability to share ideas, listen and take on board other’s ideas     Willingness and desire to learn and grow General This appointment will be made in line with the Divisional Employment Equity Strategy

This position provides an opportunity for motivated managers to form part of an energising drive that will confirm Absa as the “Go-to” bank in South Africa.   The Area Head leads a defined number of branches within a Region by:       Creating a consistent “Go-to” customer experience in which we operate seamlessly as One Absa across all channels and segments within the region     Creating a best of breed sustainable employee engagement climate as an expert coach who actively role models and inspires best of breed customer service and leadership     Being a powerful voice and ambassador for Absa in the region, enhancing the profile and brand of Absa and furthering our objective to help people and communities achieve their ambitions     Growing Absa market presence and competitive advantage in strategic areas of the business.   Key responsibilities       Own and deliver on all performance targets for the allocated area within the region     Identify, develop and grow the business in the defined area.  Growth includes sales growth, financial performance, customer attraction and retention (service), brand reputation, credibility and awareness (reputation) and community (citizenship)     Leverage local market knowledge and a instil a local market mind-set,     Manage and take accountability for area performance by identifying and capitalising on market opportunities to deliver multi-channel customer experience and cross product growth     Identify and build local market relationships ensuring Absa is positioned as a credible business partner in the local market.     Actively scan for and pursue market opportunities for the area     Cross business engagements at  an area level to ensure cross business collaboration and co-ordinated external market representation     Ensure area relevant issues escalation        Ensure efficient and effective resource planning that delivers on both customer and financial business objectives     Implement regional business plans and actively coach branch teams toward  successful implementation of plans at branch level     Actively grow and develop branch teams to continuously and competitively improve sales and service delivery and community development across the defined areas within the region     Deliver a strong and aligned customer and employee experience in the local market that creates an attractive value proposition for talent to join our organization   Competencies       Working with People     Entrepreneurial and commercial thinking     Persuading and influencing     Adapting and responding to change     Deciding and initiating action     Leading and supervising     Relating and networking     Presenting and communicating information   General   The appointment will be made in line with the Absa Employment equity strategy   Minimum requirements       B Comm Degree or an equivalent NQF level 6 qualification     5 years retail banking experience that includes branch management responsibilities, strong team leadership and risk management     Multiple branch / location management experience     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred requirements       Post Graduate commercial qualification Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

The purpose of this role is to optimise the profit and economic value of a portfolio of clients with high growth potential and mid corporate, requirements by focussing: a) Origination efforts to acquire new clients plus up-selling to existing client base; and b) Coverage efforts to solution a designated number of clients   Key Responsibilities     Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.     Establishing, leveraging and maintaining strategic relationships with clients and coordinate client relationships and interaction with clients across Absa Capital and Barclays.     Maintain primary ownership of a portfolio of client accounts, differentiated by the level of complexity of the client base.     Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.     Make effective use of the client planning and solutioning tools (Sales tools) to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.     Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.     Track and monitor the financial performance of the portfolio by utilising the Sales Funnel.     Apply risk-based pricing for all new sales and pricing reviews in line with the RBB pricing policy.     Operate and position Commercial in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.     Achieve sales targets relevant to the strategic initiatives and drivers of the Accounts portfolio.     Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.     Originate and close deals within Commercial.     Stay abreast of trends in these sectors and translate these into customer strategies and solutions.     Establish and maintain a high profile as an authoritative source of market intelligence in the industry.     Maximise cross sell and up sell of relevant Absa group product set, through effective use of Client Franchise Teams.     Own strategic pricing across the bank’s full spectrum of product set.     Manage live / active transactions (advisory, financing etc.) by working in or coordinating deal teams to ensure objectives are met and the product / service solution is of a high quality and is delivered.     Stay abreast of new industry developments and clients' market position.     Adhere to the bank's policies and procedures and ensure compliance.     Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.     Ensure that all outstanding collateral conditions are met.     Manage high credit risk clients in conjunction with the credit team by conducting regular client reviews.     Apply appropriate solutions according to the risk profile and credit appetite within the Industry. Competencies       Entrepreneurial and commercial thinking     Relating and networking     Adapting and responding to change     Persuading and influencing     Creating and innovating   Minimum Requirements       B-degree in Commerce/marketing/Finance or equivalent NQF level 7 or higher qualification     5 – 8 Years of Sales and financial experience in a commercial or corporate banking environment     At least five (5) years of experience in evaluating and understanding complex company financials and other economic trends.     At least five (5) years of experience in structuring a good complex credit solution and guiding the credit process with the required parties.     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements       Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General       The appointment will be made in line with the Divisional Employment Equity strategy

The purpose of this role is to optimise the profit and economic value of a portfolio of clients with high growth potential and mid corporate, requirements by focussing: a) Origination efforts to acquire new clients plus up-selling to existing client base; and b) Coverage efforts to solution a designated number of clients   Key Responsibilities     Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.     Establishing, leveraging and maintaining strategic relationships with clients and coordinate client relationships and interaction with clients across Absa Capital and Barclays.     Maintain primary ownership of a portfolio of client accounts, differentiated by the level of complexity of the client base.     Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.     Make effective use of the client planning and solutioning tools (Sales tools) to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.     Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.     Track and monitor the financial performance of the portfolio by utilising the Sales Funnel.     Apply risk-based pricing for all new sales and pricing reviews in line with the RBB pricing policy.     Operate and position Commercial in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.     Achieve sales targets relevant to the strategic initiatives and drivers of the Accounts portfolio.     Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.     Originate and close deals within Commercial.     Stay abreast of trends in these sectors and translate these into customer strategies and solutions.     Establish and maintain a high profile as an authoritative source of market intelligence in the industry.     Maximise cross sell and up sell of relevant Absa group product set, through effective use of Client Franchise Teams.     Own strategic pricing across the bank’s full spectrum of product set.     Manage live / active transactions (advisory, financing etc.) by working in or coordinating deal teams to ensure objectives are met and the product / service solution is of a high quality and is delivered.     Stay abreast of new industry developments and clients' market position.     Adhere to the bank's policies and procedures and ensure compliance.     Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.     Ensure that all outstanding collateral conditions are met.     Manage high credit risk clients in conjunction with the credit team by conducting regular client reviews.     Apply appropriate solutions according to the risk profile and credit appetite within the Industry. Competencies       Entrepreneurial and commercial thinking     Relating and networking     Adapting and responding to change     Persuading and influencing     Creating and innovating   Minimum Requirements       B-degree in Commerce/marketing/Finance or equivalent NQF level 7 or higher qualification     5 – 8 Years of Sales and financial experience in a commercial or corporate banking environment     At least five (5) years of experience in evaluating and understanding complex company financials and other economic trends.     At least five (5) years of experience in structuring a good complex credit solution and guiding the credit process with the required parties.     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements       Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General       The appointment will be made in line with the Divisional Employment Equity strategy

The purpose of the role is to optimise the profit and economic value of portfolios of key account clients with high growth potential and less complex commercial banking requirements by focusing on: a) origination efforts to cross-sell to existing client base b) coverage efforts to service clients in accordance to the key account customer value proposition   Key responsibilities       Identify and drive cross-sell opportunities     Make use of the client planning and solutioning tools to ensure understanding of client needs     Achieve cross-sell  and sales targets     Follow through on the lead generation identified by the Credit Analyst     Track and monitor the achievement of financial performance across portfolios     Apply risk-based pricing for all new cross-sell opportunities     Develop strong advisory client relationships with key decision makers     Conduct regular client visits and initiate changes to Business Banking products       Conduct after-sales visits with clients to ensure effective sales and service delivery     Prepare holistic, comprehensive, high quality call reports for distribution     Make use of middle and back-office support networks to ensure on-boarding     Adhere to the bank's policies and procedures and ensure compliance     Take co-ownership of the portfolios risk management with Relationship Executives     Ensure that all outstanding collateral conditions have been met   Competencies       Working with people     Relating and networking     Persuading and influencing     Presenting and communicating information     Analysing     Creating and innovating     Delivering results and meeting customer expectations     Entrepreneurial and commercial thinking   General   The appointment will be made in line with the Absa Employment Equity strategy     Essential/Basic Qualifications       B Degree in Commerce, Marketing, Banking or Finance or equivalent NQF level 6 or higher qualification or the relevant NQF level 6 qualification for FAIS flagged roles as required by the FSB.     At least 3 years of sales and financial experience in a commercial banking environment     RE5 level 1 examination passed     Three (3) years’ experience in driving business solutions across divisional and product silos, accessing a wide range of products     Three (3) years’ experience in analysing and evaluating complex company financials and economic trends     Three (3) years in-depth experience of credit solutions     Three (3) years experience in structuring good complex credit solutions and guiding the credit process with the required parties     Three (3) years experience in a FAIS flagged role     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred requirements       Post graduate qualification in Commerce, Marketing, Banking or Finance     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Ensure successful delivery of change initiatives within Business through direct responsibility and accountability for the projects within control and influence projects that are not in direct control. Ensure that change initiatives comply with the scalable, reusable and sustainable principles in respect of the architecture, operating model, financial feasibility. Accountability: Project Delivery ·        Liaise with the Change Council to gain approval on projects/change initiatives requested by the various business units (BUs) ·        Assign the project/change initiative to the relevant portfolio manager in order for them to effectively resource the project. Vet the resources assigned to the project by the portfolio manager and approve or decline the proposal. ·        Oversee the development of the project plan, funding approvals through regular discussions with the portfolio manager or project manager. Provide corrective guidance where needed and approve the final recommendations that the project manager will present to the business units. ·        Hold weekly meetings with either the portfolio or project manager to discuss and review progress made, risks and issues identified and where needed, provide guidance and resolution on any relevant matters. Accountability: Architecture ·        Ensure that the business environment is appropriately architecture, so that the business as a whole can benefit from one holistic architecture, as opposed to individual silos which support each BU. In designing the architecture of business, specific focus needs to be placed on the Services Orientated Architecture (SOA). ·        In conjunction with Group Technology, review, design, discuss and depict a single architecture for the business area. ·        Give input to design architecture into discrete layers of functionality that support loose cuppling and scalability from channel to back end applications. ·        Conduct research on a frequent basis in order to remain up to date with trends in the industry and the extent to which they impact technology, processes and architecture and evaluate business position against these trends.   Accountability: People Management ·        Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities ·        Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching for the management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively ·        Determine and analyse training and development needs for managers and ensure they do the same for their teams. ·        Ensure that identified training is budgeted for and executed ·        Establish and maintain succession plan for the management team in the area using the formal Talent Management process for identified talent and an informal process for remaining roles ·        With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request ·        Ensure that managers create effective workforce plans and recruitment demand plans for their areas ·        Review requests from managers in the team for headcount changes. ·        Recommend, approve or decline of the request to the COO.   Accountability: Risk Management ·        Ensure the successful and profitable end-to-end execution of all change projects within Business, by ensuring that all change governance is adhered to. ·        Oversee all project plans to ensure that all the project management standards, for example, the Business Change Life Cycle (BCL) are in place and monitor performance with the portfolio/project manager to ensure that they are adhered to by all team members. ·        Communicate to all team members the Absa Policies which are applicable from a Change process and people management perspective, and ensure that compliance to these is monitored in order to determine adherence. ·        Ensure quality of project delivery through conducting occasional formal audits on project documentation and reviewing the project assurance reports prepared in the team. ·        Take full accountability for the resolution of issues raised in Management Assurance and Absa Internal Audit reviews and ensure that a culture of zero tolerance for audit failures is embedded in the cluster systems and change department. ·        Set the budget, review it, identify areas for improvements and manage the area within budget.   Education and Experience Required ·        BCom Degree in Finance or Business Management ·        6 Years’ experience in Project Management / Programme Management /Process Reengineering ·        Experience in the Financial Services Industry   Knowledge & Skills: (Maximum of 6) ·        Understanding of business process ·        An understanding of IT Architecture ·        An in-depth understanding of IT ·        Extensive Project Management Skills ·        Networking and relationship management ·        Influencing senior stakeholders ·        Excellent written and verbal communication skills ·        Strong influencing and negotiating skills ·        Relationship management at executive level ·        Deep understanding of Absa processes and systems   Competencies: (Maximum of 8 competencies) ·        Deciding and initiating action ·        Learning and researching ·        Entrepreneurial and commercial thinking ·        Relating and networking ·        Adapting and responding to change ·        Persuading and influencing ·        Creating and innovating

Are you considering the possibility of running a successful business dedicated to customer service and profit where you can also help people achieve their career ambitions?  You can do exactly this as a Branch manager in Absa.   A career at Absa promises opportunities and challenges.  We have an opportunity for you to be part of an organisation that is changing the future of banking. The challenge is to drive change and lead us into the future.   This is Absa:   Absa is an employer of choice represented in 12 African countries.  The organisation is vibrant, human, smart and committed with open communication channels.  We put people at the centre of what we do, therefore our relationships with colleagues and clients are not separate activities, but part of the bigger business picture and our drive to become the bank of the future. It is no coincidence that our business are inspired and informed by our central purpose which is ‘helping people achieve their ambitions – in the right way’.   What’s in it for the successful candidate?       Challenging work that makes a difference to people     Clear leadership and an open, values-driven culture.     Opportunities for learning and personal growth.     The tools, teamwork and support you need to do a great job.     Recognition of your potential and reward for your contribution.     Assistance to build the career that is right for you. More about the role:   Reporting to the Area Head, the Branch Manager is responsible for leading a specified branch within an Area with regards to customer service and profit.   Key Responsibilities       Delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)     Manage commercial, sales and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes     Drive Customer Experience within the Branch     Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self service channels, external sales     Identify opportunities across business units (product lines) and on identified opportunities     Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.     Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve     Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa     Coach sales and service teams towards the effective delivery of branch performance and service excellence targets     Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques     Actively engage customers and community by effectively building networks & network engagement routines Requirements:   It is more important than ever to attract people who have the right skills, values and behaviours to take our business forward.  If you comply with the requirements below, this opportunity may be for you.   Competencies       Leading and Supervising     Persuading and Influencing     Entrepreneurial & Commercial thinking     Deciding and Initiating Action     Analysing     Planning & Organising     Adopting and responding to Change Education and Experience required       A minimum of a B Comm Degree or an equivalent NQF level 6 qualification     FAIS Compliant (Qualification and Regulatory Examinations passed)     Post Graduate qualification is preferred     5-8 years' retail banking experience that includes management responsibilities, strong team leadership and risk management     Branch/location management experience is preferred     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record     Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status General   The appointment will be made in line with the Absa Employment Equity and Transformation strategy

    es and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes     Drive Customer Experience within the Branch     Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self service channels, external sales     Identify opportunities across business units (product lines) and on identified opportunities     Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.     Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve     Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa     Coach sales and service teams towards the effective delivery of branch performance and service excellence targets     Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques     Actively engage customers and community by effectively building networks & network engagement routines RESPONSIBILITIES   Customer     Creating a consistent “Go-to” customer experience in which we operate seamlessly as One ABSA across all channels and segments within the branch.   Collegue     Creating a best of breed sustainable employee engagement climate as an expert coach who actively role models & Inspires best of breed customer service & Leadership within the branch.   Company     Drive sustainable and competitive revenue growth linked to customer experience and one absa business objectives.   Community     Being a powerful voice and ambassador for Absa in the immediate community, enhancing the profile and brand of Absa & furthering our objective to help people and communities achieve their ambitions   Conduct     Develop and enable a regulatory mindset and culture that promotes “Winning Together” vs. compliance orientated activity (includes development, coaching and day to day management routines)     Lead by example consistently role modelling the core company values and ensures the ‘values in action model’ is embedded and actively managed across the branch     Proactively identify risks & implement risk management practices across all elements of the business (5 C’s) including but not limited to fraud, operational risk, cash management, reputational, Technology / Information Risk, Legal risk and regulatory risk   Colleague     Effectively lead the branch team to deliver against the branch operational plan and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness     Actively coach and develop team members. Drive a high performance culture within the branch that ensures individual and team accountability   Competencies     Leading and Supervising     Persuading and Influencing     Entrepreneurial & Commercial thinking     Deciding and Initiating Action     Analysing     Planning & Organising     Adopting and responding to Change   Education and Experience required     A minimum of a B Comm Degree or an equivalent NQF level 6 qualification     FAIS Qualified (RE Compliant)     Post Graduate qualification preferred     5-8 years' retail banking experience that includes management responsibilities, strong team leadership & risk management)     Multiple branch / location management experience is preferred     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record     Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status   General The appointment will be made in line with the Absa Employment equity strategy

Absa Is Looking For Talent If you’re looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, then we have an opportunity for you.   It All Starts With You To deliver coaching that will enhance performance within teams thereby improving performance and quality results.   What You'll Give Our Business Your key accountability will be delivering performance enhancement coaching to increase the skills and knowledge in the voice and data area of the business. Then you will be presenting the feedback of the performance to respected areas and conducting calibration sessions with the teams to focus on improvements. You will gain material development for coaching and establish good relationships in the team. Lastly, you will need to comply with all applicable governance, compliance and risk policies.   What You'll Get In Return Help our customers get the best that Absa has to offer, and you'll get the same in return. We're not just talking about valuable benefits like medical aid, pension fund, preferential banking rates, and funeral cover and wellbeing program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.   Essential/Basic Qualifications   Requirements The success of everyone at Aba is measured by their ability to put our customers at the center of everything we do. To achieve this you will need the following:     NQF Level 4: Grade 12 is required (Required)     1 – 2 Years’ Call Centre environment experience (Required)     NQF Level 5: Certificate in Coaching (Preferred)     1-2 Years coaching experience (Preferred)     Proficient in MS Office     A clear criminal record

The purpose of this job is to optimise the profit and economic value of a portfolio of clients with high growth potential and banking requirements by focussing: a) origination efforts to acquire new clients and up-selling to existing clients; and b) coverage efforts to service the client base in accordance to the Business (Growth) CVP Key Responsibilities ·         Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base ·         Ensure the long term sustainability of the portfolio ·         Make effective use of the client planning and solutioning tools (Sales tools) ·         Achieve new business and up-selling sales targets ·         Track and monitor the financial performance of the portfolio ·         Apply risk-based pricing for all new sales and pricing reviews ·         Operate and position ABB in a dynamic and highly competitive market place ·         Achieve sales targets relevant to the strategic initiatives and drivers of the Commercial Growth Accounts segment ·         Develop strong client relationships ·         Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes ·         Prepare holistic, comprehensive, high quality call reports ·         Make use of middle- and back-office support networks ·         Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system ·         Adhere to the bank's policies and procedures and ensure compliance ·         Obtain and scan of KAMLS and other on-boarding documentation relevant to the deals that the RE has on boarded ·         Manage high credit risk clients in conjunction with the credit analyst ·         Apply appropriate solutions according to the risk profile and credit appetite within the industry ·         Co-operate and work well with others in the pursuit of organisational objectives and team goals ·         Attend team meetings and contribute fully, including suggestions ·         Communicate concerns or challenges that derive from team interactions in a constructive and positive manner ·         Share information and make others aware of information that may be useful to them ·         Develop supportive relationships with colleagues and create a sense of team spirit. ·         Develop and maintain contacts with Specialists in other areas of ABB and the Group ·         Monitor available L&D courses to develop your own training whilst helping others in the team ·         Demonstrate the willingness and ability to perform to the very best levels Competencies ·         Deciding and initiating action ·         Working with people ·         Relating and networking ·         Persuading and influencing ·         Presenting and communicating information ·         Analysing ·         Creating and innovating ·         Delivering results and meeting customer expectations General The appointment will be made in line with the Divisional Employment Equity strategy Essential/Basic Qualifications   ·         B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification or higher ·         Be Compliant to the FAIS Requirements ·         Three (3) years of sales and relationship banking experience within a commercial banking environment ·         Three (3) years experience in and understand of driving business and solution across divisional silos (e.g. segment, credit, product) and product silos’ and access wide set of products ·         Three (3) years experience in evaluating and understanding company financials and other economic trends ·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet ·         No criminal record

The purpose of the role is to lead a Retail branch in driving and delivering exceptional business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence. Key responsibilities ·         Take complete ownership of and accountability for the branch as a stand-alone business ·         Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise ·         Understand and implement local market strategies to maximise opportunities and business profitability.  Use market intelligence to meet and exceed the market needs. ·         Compile and communicate an effective action plan for the branch which is understood and actioned by all staff ·         Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual ·         Monitor performance metrics ·         Lead performance dialogues with branch team ·         Lead problem solving with branch team on how to improve sales performance ·         Take ownership of annual sales plan ·         Lead and take ownership of campaign objectives and specificities ·         Take part in sales activities and promote a culture of sales proactivity ·         Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level ·         Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings ·         Identify opportunities for branch team to grow the business based on local market opportunities ·         Live the Values through visible demonstration of required behaviours ·         Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE) ·         Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact ·         Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose  and values of the organisation ·         Drive customer focused behaviour in the branch by role modelling great customer service ·         Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded ·         Be the local face of Absa by being visible and available in the branch and the community ·         Develop the external market and community profile needed to maximise local marketing opportunities ·         Link community initiatives to both business opportunities and colleague events ·         Promote community agenda within the branch ·         Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place ·         Perform people management functions, including but not limited to: o   workforce and recruitment demand planning o   recruitment o   talent management and succession planning o   mentoring and coaching o   management of discipline and grievances o   performance development o   reward and recognition management o   training and development ·         Review and update the branch organisation structure regularly Competencies: ·         Deciding and initiating action ·         Leading and supervising ·         Working with people ·         Relating and networking ·         Persuading and influencing ·         Planning and organising ·         Entrepreneurial results and meeting customer expectations ·         Coping  with pressure and setbacks General The appointment will be made in line with the Absa Employment equity strategy. Essential/Basic Qualifications   ·         Bachelor Degree in commerce or equivalent NQF level 6 qualification , recognised by the FSB for FAIS purposes ·         RE5 level 1 Regulatory examinations passed ·         One year under supervision in a FAIS role completed ·         Two (2) years completed managerial experience in managing a branch or business area ·         Five (5) years working experience in a retail banking environment ·         Two (2) years sales experience ·         No criminal record

Proactively develop, maintain and expand an enhanced relationship with identified affluent clients through holistic professional, reliable and appropriate financial solutions, to achieve all financial targets and effect sales activities within the Private Bank market. Provide financial planning solutions to Private Bank clients, specifically risk, wealth creation, preservation and maintenance RESPONSIBILITIES ·      Be the clients main contact point for all Private banking needs ·      Secure new business and, or sales acquired through interaction and engagement with current and prospective clients and leads generation ·      Review and negotiate new pricing structures with clients ·      Proactively contact the portfolio of assigned customers to discuss their financial needs ·      Complete detailed assessments of client needs for banking products, financial planning and estate planning ·      Create lead referrals for financial and estate planning and call on specialists to assist ·      Log and action general queries ·      Take instructions from clients to link or delink accounts to their internet banking or other profiles ·      Authenticate client requests to access Flexi Reserve funds on their home loans before sending for processing ·      Manage portfolio of clients from a business and risk perspective ·      Manage high risk customer accounts with the credit team ·      Assist with the development of high quality credit client solutions which are both practical and appropriate for clients ·      Assist in communication with the client to support managing the referral listings, support reduction in credit risk ·      Drive the credit review process ·      Adhere to credit risk standards ·      Submit applications to credit by completing comprehensive, high quality call reports ·      Action credit reports or listings by contacting clients to rectify excess amounts ·      Administer the release of security documentation and inform clients if the release of documents has been declined ·      Complete a monthly analysis of the profitability of the portfolio of clients including the quality of credit and make recommendations to the Regional Manager if actions are required for identified clients ·      Analyse sales achieved against targets agreed on a monthly basis for new and existing clients ·      Review the portfolio from a compliance perspective COMPETENCIES ·         Deciding and initiating action ·         Relating and networking ·         Persuading and influencing ·         Presenting and communicating information ·         Writing and reporting Delivering results and meeting customer expectations Essential/Basic Qualifications   MINIMUM REQUIREMENTS ·         B-degree in Commerce, Finance, and Banking or equivalent NQF level 6 ·         RE qualification ·         One (1) year experience in a FAIS role ·         Five (5) years experience in Financial Services industry ·         Two (2) years’ experience in client facing interaction selling wealth solutions ·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet ·         No criminal record

Absa is an employer of choice represented in 12 African countries.  The organisation is vibrant, human, smart and committed with open communication channels.  We put people at the centre of what we do, therefore our relationships with colleagues and clients are not separate activities, but part of the bigger business picture and our drive to become the bank of the future. It is no coincidence that our business are inspired and informed by our central purpose which is ‘helping people achieve their ambitions – in the right way’.   What’s in it for the successful candidate?       Challenging work that makes a difference to people     Clear leadership and an open, values-driven culture.     Opportunities for learning and personal growth.     The tools, teamwork and support you need to do a great job.     Recognition of your potential and reward for your contribution.     Assistance to build the career that is right for you.   More about the role:   Reporting to the Area Head, the Branch Manager is responsible for leading a specified branch within an Area with regards to customer service and profit.   Key Responsibilities       Delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)     Manage commercial, sales and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes     Drive Customer Experience within the Branch     Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self-service channels, external sales     Identify opportunities across business units (product lines) and on identified opportunities     Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.     Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve     Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa     Coach sales and service teams towards the effective delivery of branch performance and service excellence targets     Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques     Actively engage customers and community by effectively building networks & network engagement routines Requirements:   It is more important than ever to attract people who have the right skills, values and behaviours to take our business forward.  If you comply with the requirements below, this opportunity may be for you.   Competencies       Leading and Supervising     Persuading and Influencing     Entrepreneurial & Commercial thinking     Deciding and Initiating Action     Analysing     Planning & Organising     Adopting and responding to Change Education and Experience required       A minimum of a B Comm Degree or an equivalent NQF level 6 qualification     FAIS Compliant (Qualification and Regulatory Examinations passed)     Post Graduate qualification is preferred     5-8 years' retail banking experience that includes management responsibilities, strong team leadership and risk management     Branch/location management experience is preferred     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record     Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status   General   The appointment will be made in line with the Absa Employment Equity and Transformation strategy.

To manage and maintain the detail of the 5 year network optimisation plan as proposed and updated by the branch placement team across all regions in South Africa. To maintain, update and publish the new development schedule of all new retail developments as well as refurbished centres, with instructions to leasing pertaining to branch and/or ATM placement across South Africa. To act as liaison between network planning and placement department and CRES leasing team and manage the lease renewal diary with special instructions from the branch and ATM placement teams. To act as liaison between network planning and placement department, project management office and regional operations teams in the execution of network optimisation projects. Maintain the network planning status dashboards and regularly report on all metrics required by the retail and business bank investment council. Work with the manager branch placement to balance network optimisation projects to available capex budget within any given financial year. Preparation of the RBB Investment Council pack that’s presented at the monthly RBB Investment Council, this also includes documentation of decisions made during this session in the form of minutes and distributing thereof.       Ensure a database schedule of past and planned branch optimisation projects is maintained and regularly updated.     Work with the location intelligence team to ensure that all required attribute fields on past and planned projects are accurate and updated including project types, strategic motivations, branch VI, actual capex spend, estimated budget and project dates.     Ensure an efficient reporting capability on past and future network optimisation projects.     Receive and document all proposed new developments including key descriptive attributes and relevant dates from developers and leasing partners.     Facilitate monthly meetings with Branch and ATM placement managers to scrutinise new developments and make principal decisions around further investigation for Branch or ATM placement.     Ensure all placement decisions regarding new developments and subsequent instructions to placement and leasing are documented.     Ensure follow-up where decisions are made to investigate branch and ATM placement.     Collaborate with key stakeholders across the value chain to ensure that changes in the network optimisation plan is communicated and changes pulled through into the projects office’s schedule.     Ensure that project scheduling i.e. BO, start on site, hand-over and opening dates are optimal and agreed between the key stakeholders.     Ensure branch activation proposals, time-lines and open & closure notices are distributed timeously to all relevant stakeholders.     Facilitate regular meetings between network planning and leasing to discuss upcoming lease renewals within the context of network optimisation.     Ensure lease renewal diaries are up to date, circulated to the placement team and that proposed lease actions are received from placement specialists and documented.     Document lease renewal terms and special instructions issued from the network planning to the leasing team.     Follow-up regularly on the status of lease renewal instructions and concluded leases.     Maintain, continuously improve and publish monthly reports on progress made on network optimisation including projects approved and planned, capex committed and planned and optimisation metrics against targets.     Assist the manager branch placement in the preparation of the investment council agenda packs.     Attend the investment council, record and publish minutes of network optimisation issues discussed and business cases approved.     Support the head network planning with ad-hoc planning task requests as directed. Education and Experience Required     3 year B-Commerce or equivalent qualification would be an advantage.     Management training would be an advantage.     Computer skills – intermediate to advanced use of MS Office suite and Geographic Information Systems.     Preferred 2-3 years branch banking experience.     Preferred 2-3 years branch operational support experience     Required 3 – 5 years network planning experience. Competencies     Planning and Organising     Information management and reporting     Stakeholder management and networking     Persuading and Influencing     Presenting and communicating information     Delivering results and meeting customer expectations     Adapting and responding to change General     The appointment will be made in line with the Divisional Employment Equity strategy Minimum Requirements     No criminal record Preferred Requirements     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Here’s an exciting new role for someone who is keen on being part of a sector’s growth within Africa.   The purpose of this role is to conduct in-depth sector analysis focussing on clients specific business and sector risk, engaging Client Value Management to assess various sector risks and opportunities supporting & guiding acquisitions, identifying potential cross sell opportunities for client.  Preparation of a business assessment document for credit, identifying all possible risks and opportunities associated to the business and sector and conducting new client assessments to tap into the full wallet potential of a client and to ensure best possible banking solutions are provided, is also a key requirement of the role.   The Analyst will be required to liaise with Relationship Executive (RE) or Banker, clients and other stakeholders to understand the process or requirements of credit/JLOC applications for all clients concerned as well as to conduct research on the industry in which the client operates to understand the industries overall profitability, industry trends and client's market standing relative to its competitors.   Your analytical skills will also be key as you will be doing analysis of the specific sector trends and identify gaps that we can capitalise on.   Definitely send in your application if you want to contribute towards this sector’s growth within the Africa market.   The successful incumbent should have a Bachelor’s degree in Commerce or similar as well as 3 years plus Corporate banking experience. Must also be MS Powerpoint proficient preferably   The Analyst will work in the Consumer area of Corporate Banking.

To provide an efficient and effective service that proactively co-ordinate and support Commercialise by ensuring that new developments can be launched and marketed through customer value propositions, with appropriate learning material, staff education, communication and appropriate measurements. Key Accountabilities Accountability: Project-Administrative Support Activities     Compile concept documentation for new ideas and initiatives that include benefit calculations for submission to Digital Access team with the lead from CVP team.     Work closely with CVP team to understand segment requirements.     Build strong relationships with product managers in Access team to stay informed regarding progress on new projects as well as fixes and small enhancements.     Receive and track progress on new developments to ensure that Commercialise team is informed about new launches two months before launch.     Prepare and maintain the consolidated Project dashboard report showing prioritised initiatives and planned delivery date.     Coordinate discussions with Group Pricing to ensure that the pricing on new functionalities are agreed and signed off at the Pricing council.     Book meetings with CVP, Go to Market, MI, Communications, Finance and Education to workshop how new developments to be taken to market.     Take responsibility for the existence of Marketing, Communication and CVP plans for every new launch (including small enhancements)     Ensure that BRDs include marketing, finance and MI requirements and that these teams sign off requirements.     Manage the MI requests for data to calculate benefits.     Arrange for Finance, MI and CVP to be including in the Testing of new developments before launch.     Schedule workshops with members of the access team to ensure that commercialise get content and screen dumps of new functionality built. Accountability: Reporting     Report monthly on new initiatives submitted to Access.     Report monthly on the prioritisation of initiatives and planned dates for launches.     Compile report for every new launch that includes the marketing plan, communication plan, sales targets and CVP enhancement.   Role/Person Specification Education and Experience Required     BA Degree     Diploma/Degree in Sales or Marketing - advantage     2 years banking experience     Knowledge & Skills: (Maximum of 6)     Presentation skills     Business writing skills     Networking skills     Sound knowledge of digital banking products required Competencies: (Maximum of 8 competencies)     Entrepreneurial and commercial thinking     Relating and networking     Learning and researching     Creating and innovating     Persuading and influencing     Accuracy and attention to detail

The purpose of this job is to optimise the profit and economic value of a portfolio of clients with high growth potential and banking requirements by focussing: a) origination efforts to acquire new clients and up-selling to existing clients; and b) coverage efforts to service the client base in accordance to the Business CVP Key Responsibilities ·         Maintain primary ownership of a portfolio of Premium  Account clients, differentiated by the level of complexity of the client base ·         Ensure the long term sustainability of the portfolio ·         Make effective use of the client planning and solutioning tools (Sales tools) ·         Achieve new business and up-selling sales targets ·         Track and monitor the financial performance of the portfolio ·         Apply risk-based pricing for all new sales and pricing reviews ·         Operate and position ABB in a dynamic and highly competitive market place ·         Achieve sales targets relevant to the strategic initiatives and drivers of the Commercial Premium  Accounts segment ·         Develop strong client relationships ·         Conduct regular client visits in accordance with the Commercial Premium Account Value Proposition and initiate changes ·         Prepare holistic, comprehensive, high quality call reports ·         Make use of middle- and back-office support networks ·         Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system ·         Adhere to the bank's policies and procedures and ensure compliance ·         Obtain and scan of KAMLS and other on-boarding documentation relevant to the deals that the RE has on boarded ·         Manage high credit risk clients in conjunction with the credit analyst ·         Apply appropriate solutions according to the risk profile and credit appetite within the industry ·         Co-operate and work well with others in the pursuit of organisational objectives and team goals ·         Attend team meetings and contribute fully, including suggestions ·         Communicate concerns or challenges that derive from team interactions in a constructive and positive manner ·         Share information and make others aware of information that may be useful to them ·         Develop supportive relationships with colleagues and create a sense of team spirit. ·         Develop and maintain contacts with Specialists in other areas of ABB and the Group ·         Monitor available L&D courses to develop your own training whilst helping others in the team ·         Demonstrate the willingness and ability to perform to the very best levels Competencies ·         Deciding and initiating action ·         Working with people ·         Relating and networking ·         Persuading and influencing ·         Presenting and communicating information ·         Analysing ·         Creating and innovating ·         Delivering results and meeting customer expectations General   The appointment will be made in line with the Divisional Employment Equity strategy Essential/Basic Qualifications   ·         B-degree in Commerce/marketing/Finance or equivalent NQF level 7 or higher qualification ·         RE 1 ·         5 – 8 Years of Sales and financial experience in a commercial or corporate banking environment ·         At least five (5) years’ experience in evaluating and understanding complex company financials and other economic trends. ·         At least five (5) years’ experience in structuring a good complex credit solution and guiding the credit process with the required parties.

The Head of Business Incident Management (BIM) works within the CIBW Operations COO Office and is responsible for managing a team of Business Incident managers during real time live major as well as minor incidents for the overall portfolio of high criticality services within CIBW Operations and the Run the Bank (RTB) towers. Guide the BIM, RTB as well as Business Operations during the recovery process of serious incidents.   The Head of BIM is also responsible for stakeholder management and communication as well as escalations on various levels of stakeholders (including EXCO) across the organization; this will also include stakeholders in the Barclay’s Group.   The Head of BIM will be responsible for reporting and for overseeing all other technical and stakeholder communications and will together with RTB driving through the root cause analysis (RCA) to provide an effective interface into Problem Management. Also, has a responsibility to ensure that the incident calls are run to consistently high standards, with speed and efficient recovery at optimum levels.   In addition, the Head of BIM ensures that the business demand and Service Level Agreements (SLA) are met and leads on service management and service improvement activities from a Business perspective.   Stakeholder Management (70%)     Act as point of escalation for all major incidents across CIBW Operations to and from senior stakeholders.     Act as key point of contact for the business owners within CIBW Operations when dealing with incident (during live and post incidents)     In the absence of a senior accountable stakeholder being available the Head of BIM will be required to make key decisions on behalf of the business area being impacted by the incident including the upgrade of the severity of the incident.     Attend Major Incident Management partnership meetings with RTB teams. Discuss current pipeline activity within CIBW Operations as well as Technology and feedback any concerns or areas of improvement going forward in addition to what has worked well     Build on and maintain excellent working relations with all business unit leaders/owners and contacts, sharing decision making and understanding business calls on priorities.     Build and maintain stakeholder relationships with key partners of the incident management process.     Continually identify areas of service improvements both within, CIBW Operations and the wider RTB, Networks, Database (GTIS) etc. teams ranging from specific application issues through the overall MI reporting and internal incident management process.     Undertake regular engagement with CIBW Operations leadership to ensure that services are assessed/ reviewed and take ownership for the incident related issues.     Attend and participate InTechnology service review with the business areas to formally review performance against SLA/OLA’s issues and successes.   Team Management – Proactive (15%)     Lead and develop the BIM Team within CIBW Operations     Undertake all aspects of operational line management duties for all resources aligned to the service grouping. Role model demonstration of Barclay’s behaviors in all aspects of the role.     Set up and measure performance against stretching and rewarding targets for resources aligned to the service grouping that maximizes potential and productivity     Take initiative to keep own skills and that of peers and team members up to date and maintain awareness of development in the IT and Operations industry.     Work across the CIBW Operations and RtB (virtual team) with the other BIM Members to ensure best practice is delivered and standard behaviour   Essential     Moderate experience of working in an ITIL process related discipline (ideally service desk, incident management, problem management or service management)     High performer – proven track record of continually delivering against stretching objectives     Ability to build a good network of contacts across supporting functions   Preferred     Experience of working in another complimentary ITIL process- related discipline (e.g. availability management, capacity management or release management) N.B. This is only relevant if candidate has no experience in any of the essential ITIL process- related disciplines     ITIL Foundation Certificate in Service Management (Green badge)     Practitioner Certificate(s) in Incident/ Problem Management (as an alternative to Green Badge)   Knowledge & Skills: Preferred     Knowledge of global cultural differences     Knowledge of the Barclays Group     Understanding of Service Manager 7/Service d   Competencies     Delivering results and meeting customer expectations     Working with people     Deciding and initiating action     Coping with pressure and setbacks     Applying expertise and technology     Exceptional written communication skills     Negotiating and influencing skills

The purpose of the role is to drive acquisition of new to bank and new to segment Business Banking clients, with a primary focus on switching primary relationships from competitor banks.   Key Responsibilities     Identify research and create a target list for potential new clients for sourcing and engagement.     Increase and grow (income) in line with agreed targets by generating ongoing referral business (high value switches) primarily from new clients that are banked outside of Absa.     Focus on switching primary client relationships from competitor banks to Absa by obtaining leads from current clients and other business units within the bank.     The identified potential clients are to be called and appointments scheduled to engage and convert these clients to Absa clients.     Align closely with the Customer Experience and Analytics team in Business Banking to focus acquisition efforts on targeted sectors and segments.     Remaining current with economic and investment trends to facilitate effective switching strategies for specific clients.     Focus on cross sell ratio improvement, minimum 5 products per new take-on through identifying client requirements and introducing other specialists into the relationship including financial planning, fiduciary and off-shore banking.     Identify sales and service opportunities and offer solutions appropriate for the client's needs, goal and objectives by using the tools which outlines the products clients currently have and the propensity for new product take-up.     Adopt a commercial approach to appropriate cost to serve versus value generation, e.g. encourage clients to use electronic banking as opposed to transacting over the counter to better serve and benefit the needs of clients.     Maximise sustainable risk by adjusted portfolio contribution.     Develop and maintain an understanding of market trends and individual lifecycle challenges and opportunities facing clients to offer solutions that meet client’s needs.     Develop and maintain an understanding of competitor bank offerings including products, pricing, services etc. and be able to position differentiating benefits and features of Absa products.     Ensure that you create and maintain a clear understanding of the clients’ future needs so as to proactively solution them from a lifecycle perspective.     Participate in seminars for clients and provide information on new products to meet future client requirements.     Migrate client relationships to established portfolios once client on-boarding has been bedded down.     Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training e.g. NCA, FAIS, FICA, CPA, etc.     Understand underlying risk profile of clients and ensure that it is acceptable and within appetite before acquisition efforts are embarked upon.     Develop credit mitigation solutions which are both practical and appropriate for clients whilst simultaneously driving a risk based pricing approach.     Ensure adherence to all FICA requirements to ensure clients are fully compliant following on-boarding.     Identify the clients’ requirements prior to call, undertake pre-call planning involving necessary product partners to prepare effective pitch and communication of the Business Banking CVP.     Identify potential standalone clients that can be targeted e.g, Home Loans, AVAF as well as clients of AIFA.     Work closely with the broader Coverage team to drive lead generation through co-coverage strategies.     Meet individual and team value targets.     Proactively raise the profile and reputation of Business Banking in the local community by supporting team activities such as CSI projects to contribute to the welfare of local community.     Facilitate the resolution of client complaints and communicate opportunities to improve client experience.     Ensure smooth and effective migration and on-boarding of new client relationships.     Ensure smooth and effective handover of relationships to established Business Banking portfolios following on-boarding.   Competencies     Persuading and influencing     Analysing     Relating and networking     Following instructions and procedures     Entrepreneurial and commercial thinking     Working with people     Delivering results and meeting client expectations     Adapting and responding to change   Minimum Requirements     NQF level 7 qualification (Finance, Accounting, Marketing)     Preferred – B Degree     Five (5) years of experience within a client facing role (commercial/or corporate business and/or financial industry)     3 years proven track record in achievement of sales targets, team player, inspiring and encouraging performance excellence     3-5 years extensive experience within appropriate provision industry     Specialism or technical discipline (hunter)     Experience in working in a credit risk environment     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements     Preferred - 3 years, sales experience (hunting) with in depth understanding of financials     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General     The appointment will be made in line with the Divisional Employment Equity strategy

The purpose of the role is to drive acquisition of new to bank and new to segment Business Banking clients, with a primary focus on switching primary relationships from competitor banks.   Key Responsibilities     Identify research and create a target list for potential new clients for sourcing and engagement.     Increase and grow (income) in line with agreed targets by generating ongoing referral business (high value switches) primarily from new clients that are banked outside of Absa.     Focus on switching primary client relationships from competitor banks to Absa by obtaining leads from current clients and other business units within the bank.     The identified potential clients are to be called and appointments scheduled to engage and convert these clients to Absa clients.     Align closely with the Customer Experience and Analytics team in Business Banking to focus acquisition efforts on targeted sectors and segments.     Remaining current with economic and investment trends to facilitate effective switching strategies for specific clients.     Focus on cross sell ratio improvement, minimum 5 products per new take-on through identifying client requirements and introducing other specialists into the relationship including financial planning, fiduciary and off-shore banking.     Identify sales and service opportunities and offer solutions appropriate for the client's needs, goal and objectives by using the tools which outlines the products clients currently have and the propensity for new product take-up.     Adopt a commercial approach to appropriate cost to serve versus value generation, e.g. encourage clients to use electronic banking as opposed to transacting over the counter to better serve and benefit the needs of clients.     Maximise sustainable risk by adjusted portfolio contribution.     Develop and maintain an understanding of market trends and individual lifecycle challenges and opportunities facing clients to offer solutions that meet client’s needs.     Develop and maintain an understanding of competitor bank offerings including products, pricing, services etc. and be able to position differentiating benefits and features of Absa products.     Ensure that you create and maintain a clear understanding of the clients’ future needs so as to proactively solution them from a lifecycle perspective.     Participate in seminars for clients and provide information on new products to meet future client requirements.     Migrate client relationships to established portfolios once client on-boarding has been bedded down.     Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training e.g. NCA, FAIS, FICA, CPA, etc.     Understand underlying risk profile of clients and ensure that it is acceptable and within appetite before acquisition efforts are embarked upon.     Develop credit mitigation solutions which are both practical and appropriate for clients whilst simultaneously driving a risk based pricing approach.     Ensure adherence to all FICA requirements to ensure clients are fully compliant following on-boarding.     Identify the clients’ requirements prior to call, undertake pre-call planning involving necessary product partners to prepare effective pitch and communication of the Business Banking CVP.     Identify potential standalone clients that can be targeted e.g, Home Loans, AVAF as well as clients of AIFA.     Work closely with the broader Coverage team to drive lead generation through co-coverage strategies.     Meet individual and team value targets.     Proactively raise the profile and reputation of Business Banking in the local community by supporting team activities such as CSI projects to contribute to the welfare of local community.     Facilitate the resolution of client complaints and communicate opportunities to improve client experience.     Ensure smooth and effective migration and on-boarding of new client relationships.     Ensure smooth and effective handover of relationships to established Business Banking portfolios following on-boarding.   Competencies     Persuading and influencing     Analysing     Relating and networking     Following instructions and procedures     Entrepreneurial and commercial thinking     Working with people     Delivering results and meeting client expectations     Adapting and responding to change   Minimum Requirements     NQF level 7 qualification (Finance, Accounting, Marketing)     Preferred – B Degree     Five (5) years of experience within a client facing role (commercial/or corporate business and/or financial industry)     3 years proven track record in achievement of sales targets, team player, inspiring and encouraging performance excellence     3-5 years extensive experience within appropriate provision industry     Specialism or technical discipline (hunter)     Experience in working in a credit risk environment     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements     Preferred - 3 years, sales experience (hunting) with in depth understanding of financials     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General     The appointment will be made in line with the Divisional Employment Equity strategy

Are you considering the possibility of running a successful business dedicated to customer service and profit where you can also help people achieve their career ambitions?  You can do exactly this as a Branch manager in Absa.   A career at Absa promises opportunities and challenges.  We have an opportunity for you to be part of an organisation that is changing the future of banking. The challenge is to drive change and lead us into the future.   This is Absa:   Absa is an employer of choice represented in 12 African countries.  The organisation is vibrant, human, smart and committed with open communication channels.  We put people at the centre of what we do, therefore our relationships with colleagues and clients are not separate activities, but part of the bigger business picture and our drive to become the bank of the future. It is no coincidence that our business are inspired and informed by our central purpose which is ‘helping people achieve their ambitions – in the right way’.   What’s in it for the successful candidate?       Challenging work that makes a difference to people     Clear leadership and an open, values-driven culture.     Opportunities for learning and personal growth.     The tools, teamwork and support you need to do a great job.     Recognition of your potential and reward for your contribution.     Assistance to build the career that is right for you.   More about the role:   Reporting to the Area Head, the Branch Manager is responsible for leading a specified branch within an Area with regards to customer service and profit.   Key Responsibilities       Delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)     Manage commercial, sales and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes     Drive Customer Experience within the Branch     Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self-service channels, external sales     Identify opportunities across business units (product lines) and on identified opportunities     Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.     Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve     Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa     Coach sales and service teams towards the effective delivery of branch performance and service excellence targets     Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques     Actively engage customers and community by effectively building networks & network engagement routines Requirements:   It is more important than ever to attract people who have the right skills, values and behaviours to take our business forward.  If you comply with the requirements below, this opportunity may be for you.   Competencies       Leading and Supervising     Persuading and Influencing     Entrepreneurial & Commercial thinking     Deciding and Initiating Action     Analysing     Planning & Organising     Adopting and responding to Change Education and Experience required       A minimum of a B Comm Degree or an equivalent NQF level 6 qualification     FAIS Compliant (Qualification and Regulatory Examinations passed)     Post Graduate qualification is preferred     5-8 years' retail banking experience that includes management responsibilities, strong team leadership and risk management     Branch/location management experience is preferred     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record     Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status   General   The appointment will be made in line with the Absa Employment Equity and Transformation strategy.  

The purpose of the role is to optimise the profit and economic value of portfolios of Key Account clients with high growth potential and less complex commercial banking requirements by focusing: a) origination efforts to cross-sell to existing client base; and b) coverage efforts to service clients in accordance to the Key Account Client Value Proposition (CVP).   Key Responsibilities       Identify and drive cross-sell opportunities by analysing available sales MI on VAPM and by using the engagements with clients at Service meetings.     Make effective use of the client planning and solutioning tools (sales tools) to ensure in-depth understanding of client needs, in order to provide client base with the best solutions.     Achieve cross-sell targets by actively participate in cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Key Accounts.     Follow through on the lead generation identified by the Credit Analyst on cross-sell opportunities from analysis of client's financials, account conduct and industry change.     Track and monitor the achievement of financial performance across portfolios by utilising the Sales Funnel and VAPM tools.     Apply risk-based pricing for all new cross- sell opportunities and assist the RE with the pricing reviews in line with the Retail Business Banking pricing policy.     Operate and position ABB in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.     Achieve sales targets relevant to the strategic initiatives and drivers of the Mid- Corporate Key Accounts segment.     Act as the second point of entry in the absence of the Relationship Executives.     Actively develop strong advisory client relationships with key decision makers, utilising the networking skills of senior RBB Executive where the opportunity arises.     Conduct regular client visits in accordance with the Mid-Corporate Key Account Value Proposition to increase the number of clients where Absa has the primary transactional banker status, and initiate changes to ABB Product by providing input into product development to better service our clients.     Conduct After-sales visits with clients within a month of on-boarding to ensure effective sales and service delivery.     Prepare holistic, comprehensive, high quality call reports for distribution to all relevant stakeholders and Credit Analyst to shorten the lead time of credit applications.     Make use of middle- and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.     Maintain overall ownership for servicing the client on all matters related to cross selling, by driving relevant internal support networks to ensure the complete end-to-end service delivery. Escalate on deviations from Internal Service Level Agreements (SLA's) to line management.     Take ownership of client complaints that originate from the TB's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels.     Participate in Cross Functional Team meetings, which include the Relationship Executive, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams, to ensure co-ordination of client engagement and service delivery to clients.     Adhere to the bank's policies and procedures and ensure compliance.     Take co-ownership of the portfolios risk management with Relationship Executives by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.     Responsible for the obtaining and scanning of all KAMLS and other on-boarding documentation.     Ensure that all outstanding collateral conditions have been met.     Apply appropriate solutions according to the risk profile and credit appetite within the industry.     Co-operate and work well with others in the pursuit of organisational objectives and team goals.     Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.     Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.     Share information and make others aware of information that may be useful to them.     Develop supportive relationships with colleagues and create a sense of team spirit.     Develop and maintain contacts with Specialists in other areas of ABB and the Group.     Attend relevant economic environmental business forums to be able to raise client conversations to a strategic level.     Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximise revenue and profitability.     Take responsibility for personal learning to help develop pro-active career and life attitudes.     Keep abreast of regulatory changes through regular training.     Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.     Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and vision.   Competencies       Deciding and initiating action     Working with people     Delivering results and meeting customer expectation     Relating and networking     Analysing     Persuading and influencing     Creating and innovating     Presenting and communicating information   Minimum Requirements       B-degree in (Commerce, Marketing or Finance) (NQF level no. 7)     5-8 years sales and financial experience in a commercial banking environment.     At least five (5) years’ experience and knowledge on the dynamics of the market place and industries (global, regional and local)     At least five (5) years’ experience in understanding and driving business and solution across divisional silos (e.g. segment, credit, product) and product silos’ and access wide set of products (e.g. FX, Trade Finance)     At least five (5) years’ experience in analysing and evaluating complex company financials and other economic trends     At least three (3) years in-depth experience and understanding of credit solutions -Internal networking / credibility     At least three (3) years’ experience in structuring a good complex credit solution & guide the credit process with the required parties.     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements       Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General       The appointment will be made in line with the Divisional Employment Equity strategy

The purpose of this role is to optimise the profit and economic value of a portfolio of clients with high growth potential and mid corporate, requirements by focussing: a) Origination efforts to acquire new clients plus up-selling to existing client base; and b) Coverage efforts to solution a designated number of clients   Key Responsibilities     Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.     Establishing, leveraging and maintaining strategic relationships with clients and coordinate client relationships and interaction with clients across Absa Capital and Barclays.     Maintain primary ownership of a portfolio of client accounts, differentiated by the level of complexity of the client base.     Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.     Make effective use of the client planning and solutioning tools (Sales tools) to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.     Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.     Track and monitor the financial performance of the portfolio by utilising the Sales Funnel.     Apply risk-based pricing for all new sales and pricing reviews in line with the RBB pricing policy.     Operate and position Commercial in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.     Achieve sales targets relevant to the strategic initiatives and drivers of the Accounts portfolio.     Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.     Originate and close deals within Commercial.     Stay abreast of trends in these sectors and translate these into customer strategies and solutions.     Establish and maintain a high profile as an authoritative source of market intelligence in the industry.     Maximise cross sell and up sell of relevant Absa group product set, through effective use of Client Franchise Teams.     Own strategic pricing across the bank’s full spectrum of product set.     Manage live / active transactions (advisory, financing etc.) by working in or coordinating deal teams to ensure objectives are met and the product / service solution is of a high quality and is delivered.     Stay abreast of new industry developments and clients' market position.     Adhere to the bank's policies and procedures and ensure compliance.     Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.     Ensure that all outstanding collateral conditions are met.     Manage high credit risk clients in conjunction with the credit team by conducting regular client reviews.     Apply appropriate solutions according to the risk profile and credit appetite within the Industry. Competencies       Entrepreneurial and commercial thinking     Relating and networking     Adapting and responding to change     Persuading and influencing     Creating and innovating   Minimum Requirements       B-degree in Commerce/marketing/Finance or equivalent NQF level 7 or higher qualification     5 – 8 Years of Sales and financial experience in a commercial or corporate banking environment     At least five (5) years of experience in evaluating and understanding complex company financials and other economic trends.     At least five (5) years of experience in structuring a good complex credit solution and guiding the credit process with the required parties.     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements       Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General       The appointment will be made in line with the Divisional Employment Equity strategy

The purpose of this role is to optimise the profit and economic value of a portfolio of clients with high growth potential and mid corporate, requirements by focussing: a) Origination efforts to acquire new clients plus up-selling to existing client base; and b) Coverage efforts to solution a designated number of clients   Key Responsibilities     Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.     Establishing, leveraging and maintaining strategic relationships with clients and coordinate client relationships and interaction with clients across Absa Capital and Barclays.     Maintain primary ownership of a portfolio of client accounts, differentiated by the level of complexity of the client base.     Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.     Make effective use of the client planning and solutioning tools (Sales tools) to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.     Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.     Track and monitor the financial performance of the portfolio by utilising the Sales Funnel.     Apply risk-based pricing for all new sales and pricing reviews in line with the RBB pricing policy.     Operate and position Commercial in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.     Achieve sales targets relevant to the strategic initiatives and drivers of the Accounts portfolio.     Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.     Originate and close deals within Commercial.     Stay abreast of trends in these sectors and translate these into customer strategies and solutions.     Establish and maintain a high profile as an authoritative source of market intelligence in the industry.     Maximise cross sell and up sell of relevant Absa group product set, through effective use of Client Franchise Teams.     Own strategic pricing across the bank’s full spectrum of product set.     Manage live / active transactions (advisory, financing etc.) by working in or coordinating deal teams to ensure objectives are met and the product / service solution is of a high quality and is delivered.     Stay abreast of new industry developments and clients' market position.     Adhere to the bank's policies and procedures and ensure compliance.     Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.     Ensure that all outstanding collateral conditions are met.     Manage high credit risk clients in conjunction with the credit team by conducting regular client reviews.     Apply appropriate solutions according to the risk profile and credit appetite within the Industry. Competencies       Entrepreneurial and commercial thinking     Relating and networking     Adapting and responding to change     Persuading and influencing     Creating and innovating   Minimum Requirements       B-degree in Commerce/marketing/Finance or equivalent NQF level 7 or higher qualification     5 – 8 Years of Sales and financial experience in a commercial or corporate banking environment     At least five (5) years of experience in evaluating and understanding complex company financials and other economic trends.     At least five (5) years of experience in structuring a good complex credit solution and guiding the credit process with the required parties.     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred Requirements       Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General       The appointment will be made in line with the Divisional Employment Equity strategy

The purpose of this role is to optimise the profit and economic value of portfolios of high growth potential and banking requirements by focusing: a) origination efforts to cross-sell to existing client base; and b) coverage efforts to service clients in accordance to the Business Client Value Proposition     Key responsibilities       Identify and drive cross-sell opportunities     Make use of the client planning and solutioning tools to ensure understanding of client needs     Achieve cross-sell  and sales targets     Follow through on the lead generation identified by the Credit Analyst     Track and monitor the achievement of financial performance across portfolios     Apply risk-based pricing for all new cross-sell opportunities     Develop strong advisory client relationships with key decision makers     Conduct regular client visits and initiate changes to Business Banking products       Conduct after-sales visits with clients to ensure effective sales and service delivery     Prepare holistic, comprehensive, high quality call reports for distribution     Make use of middle and back-office support networks to ensure on-boarding     Adhere to the bank's policies and procedures and ensure compliance     Take co-ownership of the portfolios risk management with Relationship Executives     Ensure that all outstanding collateral conditions have been met     Achieve sales targets relevant to the strategic initiatives and drivers of the Business Enterprise Accounts segment.     Competencies       Working with people     Relating and networking     Persuading and influencing     Presenting and communicating information     Analysing     Creating and innovating     Delivering results and meeting customer expectations     Entrepreneurial and commercial thinking   General   The appointment will be made in line with the Absa Employment Equity strategy   Essential/Basic Qualifications       B Degree in Commerce, Marketing, Banking or Finance or equivalent NQF level 6 or higher qualification or the relevant NQF level 6 qualification for FAIS flagged roles as required by the FSB.     At least 3 years of sales and financial experience in a commercial banking environment     RE5 level 1 examination passed     Three (3) years’ experience in driving business solutions across divisional and product silos, accessing a wide range of products     Three (3) years’ experience in analysing and evaluating complex company financials and economic trends     Three (3) years in-depth experience of credit solutions     Three (3) years experience in structuring good complex credit solutions and guiding the credit process with the required parties     Three (3) years experience in a FAIS flagged role     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record   Preferred requirements       Post graduate qualification in Commerce, Marketing, Banking or Finance     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

The purpose of the role is to lead a Retail branch in driving and delivering exceptional business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence.   Key responsibilities       Take complete ownership of and accountability for the branch as a stand-alone business     Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise     Understand and implement local market strategies to maximise opportunities and business profitability.  Use market intelligence to meet and exceed the market needs.     Compile and communicate an effective action plan for the branch which is understood and actioned by all staff     Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual     Monitor performance metrics     Lead performance dialogues with branch team     Lead problem solving with branch team on how to improve sales performance     Take ownership of annual sales plan     Lead and take ownership of campaign objectives and specificities     Take part in sales activities and promote a culture of sales proactivity     Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level     Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings     Identify opportunities for branch team to grow the business based on local market opportunities     Live the Values through visible demonstration of required behaviours     Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)     Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact     Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose  and values of the organisation     Drive customer focused behaviour in the branch by role modelling great customer service     Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded     Be the local face of Absa by being visible and available in the branch and the community     Develop the external market and community profile needed to maximise local marketing opportunities     Link community initiatives to both business opportunities and colleague events     Promote community agenda within the branch     Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place     Perform people management functions, including but not limited to:                     o   workforce and recruitment demand planning                     o   recruitment                     o   talent management and succession planning                     o   mentoring and coaching                     o   management of discipline and grievances                     o   performance development                     o   reward and recognition management                     o   training and development     Review and update the branch organisation structure regularly   Competencies:       Deciding and initiating action     Leading and supervising     Working with people     Relating and networking     Persuading and influencing     Planning and organising     Entrepreneurial results and meeting customer expectations     Coping  with pressure and setbacks   General       The appointment will be made in line with the Absa Employment equity strategy Essential/Basic Qualifications       Bachelor Degree in commerce or equivalent NQF level 7 qualification , recognised by the FSB for FAIS purposes     RE5 level 1 Regulatory examinations passed     One year under supervision in a FAIS role completed     Two (2) years completed managerial experience in managing a branch or business area     Five (5) years working experience in a retail banking environment     Two (2) years sales experience     No criminal record

Minimum Requirements:     Four (4) years’ experience as a Financial Manager or Operations     Manager responsible for systems, process implementation,     Budgeting and risk management     National Diploma in Banking Preferred Requirements:     Large scale project management experience     B Degree in Business Administration or Management     B Degree in Risk Management     MBA General     The appointment will be made in line with the Absa Employment equity strategy     Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status   Purpose To ensure the smooth running and effective operational management of the Operations environment within a Business Unit (BU).   Business and Operational Management     As part of the BU’s Management Team, provide input into and execute all operational aspects of the BU’s strategy.     Participate in the 3rd party vendor selection process (ensure that Group Sourcing are involved) for the BU and manage SLAs on a monthly basis to ensure that appropriate services are being rendered. Resolve and issues that might arise in relation to services rendered.     Manage customer satisfaction experience, client interface and retention of client by adhering to highest standards of service delivery.     Participate in the measurement and reporting of internal and external SLAs on a daily & monthly basis. Address any process failures specific to the business unit.     Implement AOM productivity improvement measures by coaching staff on any new processes or on their areas for improvement.     Own various business projects by managing implementation, tracking progress & reporting (monthly).     Monitor spend against budget with due regard to sourcing policies (i.e. Procure to Pay, BEE and Supplier and Services Management Handbook etc.).     Oversee the process related to systems access by approving all requests for access.     Oversee the management all building maintenance related issues via CRES (e.g. air conditioning complaints etc.) and building relocation planning to working with Corporate Real Estate Services (CRES).     Communicate the Asset Maintenance Policy and sign off the asset register for the BU as and when required.     First approval of Oasis requests for equipment and/or software and manage the budget related to this expenditure.     Oversee the service delivery of the dedicated IT Technician for any trouble shooting, back up, upgrade requests etc.     Approve requests on SAP for stationery, business cards, and refreshments within budget. Finance     Ensure the financial budgeting and forecasting functions for the area by coordinating the compilation of the Short Term Plan (STP), Medium Term Plans (MTP) and Revised Annual Forecasts (RAF) with the various cost centre owners within the BU.     Oversee the production of monthly variance reports to track the, breakdowns, overspend trends etc. for each cost centre and highlight areas of concern directly with the cost centre manager.     Present the overall variance for all cost centres to the BU’s Management Committee (Manco) on a monthly basis to ensure they are aware of the business units job spend.     Oversee the daily payments to debtors by checking the schedule compiled by the Office Administrator.     Sign off and reconcile the schedule on a weekly basis.     Manage transfer pricing costs for the BU by checking and reconciling the report and template received on a monthly basis.      Where applicable, ensure that the mandates are within policy (at least twice annually) Risk Management     Act as the Deputy Business Continuity Management (BCM) Coordinator by reviewing all BCM plans for the area and participating in the updates thereof. Facilitate testing to determine the feasibility of the BCM plans on a quarterly basis and review and approval all the updates captured on the BCM tool prior to the test.     Oversee the roll out of the Information Security (InfoSec) project plan for the BU from Group InfoSec by communicating the necessary policies during the roll out and conducting walk troughs to ensure compliance to the policies. Ensure that BU aligns to all Group initiatives, for example, the data privacy project and oversee the implementation thereof by signing off the scorecard on a quarterly basis.     Ensure that all Compliance Training is completed by all staff in the area no less than 1 week before due date. Follow up with the individuals who haven't completed their training.     Oversee and participate in the development and maintenance of all Risk and Control Assessments (RCAs) for the BU to ensure the controls and action plans are in place. Escalate all areas of concern at the monthly Manco meeting.     Ensure that all SOX requirements are correctly embedded within the BU and sign off on the necessary as and when needed.     Partner with Barclays Internal Audit as and when required to do so. Ensure that the BU area has a Health and Safety Rep, Fire Warden and Evacuation representative by     facilitating the nomination process with the relevant managers in the area.     Ensure compliance with internal policies and procedures (e.g. Customer Acceptance Screening Applications (CASA), Employee Compliance Conduct Guide (ECCG), Sanctions, Human Resources (HR) Policies, Gift Registers, etc.) by keeping abreast of new developments and developing, implementing and monitoring appropriate control measures. People Management     Manage a team of staff to ensure effective delivery of Key performance measures and operational efficiencies in the BU.     Develop a high performing team by embedding formal performance development and informal coaching. Manage poor performance in accordance with the performance improvement policy.     Encourage frequent knowledge sharing between own team and other team members.     Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.     Establish and maintain a succession plan for the team, particularly single person dependencies.     Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources and reward.     Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.     Review and update the department’s organisational structure weekly and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.     Motivate to and obtain approval from the BU Head for any additional headcount for the team.     Approve leave requests for team members and create leave plan to ensure adequate coverage.     Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the BU Head and create plans to address the issues.     When required, initiate disciplinary processes for team members calling on support from Human Resources when required.     Resolve grievances raised by team members and escalate only if required.     Address poor performance of any team member through the formal Performance accelerator programs and ensures that continued poor performance is appropriately dealt with.     Motivate team members and ensure that their efforts are recognised.     Participate in the creation and implementation of surveys and actions for the team.     Ensure that the Organasation structures are updated and accurate at all times and correspond with the Alpha list in the system. Stake holder Management     Establish and maintain effective relationships with key business owners and stakeholders through proactive engagement and meeting as and when needed.     Establish and maintain effective relationships with CRES through proactive engagement and meeting as and when needed.     Work with various Group Functions (Group IT, Group Change, Group Sourcing, and Data Governance Office (DGO)) on various initiatives.     Provide Barclays with daily and weekly Management Information (MI) to address their reporting needs as and when requested.   Skills and Knowledge     Financial Management and Budget Processes     Networking     Communication skills     Ability to multi-task     Analytical thinking     Decision making     Attention to detail and accuracy     People Management     Operations Management     Risk Management

The purpose of this role is to build and maintain professional business relationships across a portfolio of 250 clients of high value by driving challenging sales and income targets, proactively acquiring new clients, providing solutions to existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance   Key Responsibilities       Drive income and sales targets by cross selling, upselling and acquiring new clients     Ensure dedicated relationships are maintained and grown     Create and maintain an annual client interaction management plan     Ensure the long term sustainability of the portfolio by establishing relationships     Make use of the client planning and solution enablement tools for the top 30% of the portfolio     Achieve new business and up-selling sales targets     Achieve customer satisfaction targets     Develop an understanding of regional market trends and business lifecycle challenges     Track and monitor the financial performance of the portfolio     Apply risk-based pricing for all new sales and pricing reviews     Position Enterprise Banking in a dynamic and highly competitive market place     Drive acquisition initiatives through pro-active re-engagement processes     Conduct regular client visits and initiate changes to ABB Product     Educate the customers on the new operating model and value proposition     Make use of middle and back-office support networks     Maintain ownership for servicing the client on operational matters     Take ownership of client complaints     Communicate and implement actions to improve service following client feedback     Stay abreast of new industry developments and clients' market position     Understand and apply the relevant governance and compliance procedures     Maintain customer records and accurate completion of applications and paperwork     Manage the Not Fit for processing listings for the KAMLS     Manage dormant accounts   Competencies       Deciding and initiating action     Working with people     Relating and networking     Persuading and influencing     Presenting and communicating information     Analysing     Creating and innovating General     The appointment will be made in line with the Divisional Employment Equity strategy Essential/Basic Qualifications       B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification     Five (5) years sales and relationship banking experience within a Commercial Banking environment     Valid Driver’s license     Passed Regulatory Exam (RE1)     Three (3) years FAIS experience     Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet     No criminal record Preferred Requirements       Post graduate qualification in Commerce or Marketing or Finance     Seven (7) years sales and relationship banking experience within a Commercial Banking environment     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

This role will develop and maintain high quality products that are easy to use; processes that are compliant with regulations and laws; up-to-date or ahead of the best in the market; safe (product risk well managed) and in line with customer requirements.  In this role, the successful incumbent will become the SME (Subject Matter Expert) for Electronic Banking Channels and the end-to-end management of Channel initiatives.  This role will look after the International ( Forex) Payments Environment and requires collections and payments experience. The successful incumbent will engage with relevant project work streams to finalise and implement the "Go-To-Market" activities per project (Training, Marketing, Change, Communications, Manuals and Circulars, Process custodians, Group Operations, etc). The successful incumbent will have a B-Degree in Information Technology with a preference to Banking and/or Payments as Project Management, Architecture, Systems Analysis, Business Analysis or related fields.  A combination of qualifications and/or experience in three fields are required, namely Information Technology, Banking and Business Management.  Project Management is also a key requirement for the role as well as Banking Product experience, Channels and Transactional Banking experience.  7-10 years General Banking experience of which 4-7 years in Corporate Banking is a non-negotiable.  PASA or Bankserv experience is essential and a working knowledge of international payments will be advantageous.

The ESD Regional Specialist must have Development Finance experience with a strong understanding of ESD CVP in order to identify opportunities in each CIB segment to originate ESD mandates from Corporate Clients.  The ESD Team is a product support and execution team that that assists bankers to solution clients from an ESD perspective.   They are responsible for engaging with coverage bankers across the bank to identify ESD opportunities across BAGL corporate clients. Min of Bachelor degree with min  5 years development finance/ structured finance experience. Specialist knowledge of RBB products is essential

The purpose of this role is to assist the Business Unit Head in Managing the overall Business and fulfilling responsibilities. This includes, Performance Management, Complaints resolution, Business Project Implementation, Strategy Implementation, Exco reporting, HR, Risk, Compliance and all other Operational issues raised with the Head. Build and develop a high-performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential to meet and exceed sales and service targets.    Key Responsibilities:     Attend a multitude of forums, project and management meetings to stay up to date with operational conditions and provide early warning to the Integration Head of any probable issues and proposed solutions.     Evaluate, interpret and deliver only relevant information to the Integration Head to ensure that the time of the Head is not taken up with operational issues that should be resolved elsewhere.     Distribute issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team.     Act as initial point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relaying the query to appropriate individuals when falling outside scope.     Redistribute the resolution or respond directly to the stakeholders where appropriate and report only major issues to the Integration Head.     Oversee the management of the Head office to ensure smooth operations and that resources are available and operating effectively.     Approve Business proposals by reviewing, analysing and interpreting proposals presented in line with the mandate delegated by the Integration Head In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.     Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.     Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.     Take personal accountability for resolving issues lodged directly with the Integration Head.     Ensure that decision-making within the business unit is dissolved to the lowest appropriate level to support the business objectives of empowering and growing the competence of line decision-makers.     Interface with the Integration Heads’ direct reports to understand the operating environment and to assist them to prioritise focus areas.     Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR) of the business unit and advise the Integration Head of any possible deviations and the actions that have been created by the business unit seniors to address these.     Support the planning and implementation of any system or process change.     Benchmark operational efficiencies against industry and local standards which is kept on file and make necessary adjustments internally for maximum effectiveness.     Achieve and meet production targets as specified, e.g. client satisfaction levels, recruitment and retention of high performing clients by delivering results on long term sales targets that have been agreed to and monitoring the New Business.     Analyse sales and retention processes and identify new opportunities therein and also streamlining current sales and retention functions by analysing various MI reports and take action where needed, (e.g. receive the MI report, analyse it and find out what is missing and see it as an opportunity to increases sales and retain customers).     Benchmark operational efficiencies against industry and local standards which is kept on file and make necessary adjustments internally for maximum effectiveness.     Achieve and meet production targets as specified, e.g. client satisfaction levels, recruitment and retention of high performing clients by delivering results on long term sales targets that have been agreed to and monitoring the New Business.     Analyse sales and retention processes and identify new opportunities therein and also streamlining current sales and retention functions by analysing various MI reports and take action where needed, (e.g. receive the MI report, analyse it and find out what is missing and see it as an opportunity to increases sales and retain customers).     Track the delivery of the team and achievements against the team’s annual goals.     Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.     Ensure that own area of operation meets Business Plan Targets (sales targets) in terms of profitable premium growth through leading a team of Area Sales managers to ensure that sales staff achieve sales targets as contracted for the financial year.     Ensure that all sales staff are regularly made aware of the business imperatives and their required roles in achieving these based on Business Plan Objectives by providing feedback through regular sales meetings.     Continuously monitor the potential impact of new tactical plans on the reputational risk of the business unit and the Bank and advise seniors in the business on appropriate action to take to minimise the risk.     Implement and embed the Provincial operating model fully by ensuring that all Provincial Sales Tools and Processes are used and followed and that the Relationship Based customer model is embedded and that there is a solution based sales force in place, proactively managing customer relationships and cross selling appropriate solutions to ensure maximum value extraction from client relationships.     Contribute to the establishment of an appropriate working climate and related Work place elements as measured by the annual Employee Opinion Survey (EOS).     Establish a motivated team of high calibre, innovative and creative individuals and develop the highest standards of leadership and people management amongst direct reports.     Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Head and create plans to address the issues     Act as key advisor to the Head providing knowledgeable review and recommendations, ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner     Advise the Integration Head on ongoing issues and programmes to address these in the business unit and set up a process for monitoring     Prepare the key themes, presentations and reviews for the BU Head and assist with detailed content when required     Evaluate all material and communication prior to it being reviewed by the Head ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner     Working with the Operating Model Leads and finance, ensure reporting requirements to Absa, Africa and Barclays Executive teams are met on time and to the highest quality     Encourage frequent knowledge sharing between team members.     Establish and maintain a succession plan for the team.     Conduct pro-active risk assessment regularly on a sample of credit applications and requests for facilities, to ensure that credit applications that are submitted to credit are of the correct standard and that the risk assessment has been done correctly. (i.e.assess the credit risk of applications directly to ensure that requests can be motivated or declined appropriately).     Grow sales capacity within identified business segments and channels by monitoring sales performance in these areas and determine the capacity required for optimal sales performance     Contribute to the development of Sales and Distribution strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment     Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience,cost performance, return on investments and governance requirements     Together with HR, support the development and implementation of an appropriate people management strategy for the area with a focus on the resourcing, recruitment, socialisation, training and development, performance management and retention.     Ensure the communication of this strategy across the relevant management levels.  Competencies:     Deciding and initiating action     Learning and researching     Entrepreneurial and commercial thinking     Relating and networking     Adapting and responding to change     Persuading and influencing     Creating and innovating   Minimum Requirements:     B-degree in (Economics) (NQF level no.7)     (6) years (Technical/Managerial) experience     A proven ability in the banking environment. Expert knowledge and experience in working within a specific Sector environment, formulating strategies, identify and develop innovative solutions     Extensive knowledge of competitor and non-competitor strategy and practices in the Sector related market     Proven ability to Network on Chief Executive Officer and Financial Director level Sound financial and credit risk technical knowledge     Understanding the value proposition of Business Banking as an entity     No criminal record   Preferred Requirements:     Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status   General:     The appointment will be made in line with the Divisional Employment Equity strategy

Manage, oversee and monitor the activities and performance of regional and high value credit teams and team leaders, by assisting, supporting, developing and coaching the credit teams to ensure high level of quality risk assessments, asset growth, adherence to service levels, performance objectives and client solutioning are met. To identify and undertake projects that will streamline, automate and improve the ABF sanctioning and solutioning of customers   Key Accountabilities:   Accountability: Strategic Management (Outputs to deliver this accountability)     Translate the Business Bank Credit strategy and provide clear direction to reporting credit teams within area of responsibility with regards to Business Banking Credit strategy, KPI’s and key focus areas to ensure their understanding and buy-in.     Provide the Credit Head with management information, input on credit and business strategy and change initiatives with respect to training, portfolio management, people management, objectives, credit policies, procedures, processes and products.     Maintain a superior credit evaluation platform to facilitate standardised, consistent and high quality lending practises to support Absa risk appetite and tolerance with-in determined parameters.     Manage the quality of credit assessments done by the teams, by ensuring that the necessary credit controls and acceptable risk management practises are maintained and turnaround times are adhered to.     Promote and maintain ongoing and effective relationships with strategic role players and key stakeholders.     Review overall performance of the unit by continuously identifying, monitoring and implementing remediate actions where necessary as well as sharing the information with the teams.     Accountability: Business Management     Plan and manage resource requirements for the portfolio r respective teams (covering aspects such as: people, CAPEX, Capital costs and requirements and systems, etc.).     Agree on objectives and goals and take responsibility and accountability for the overall achievements of performance targets and objectives in the portfolio; typical measurement criteria to include PRC and Credit KPI’s.     Act as a second escalation point for business units and a key agent for the execution of new policies, procedure, processes and systems.     Ensure the timely submission of reports on performance, objectives, targets and other standardized reporting to the appropriate role players as required and requested by Credit Head.     Participate in meetings and committees with other business units and discussions with Credit Head to provide specialist credit input, direction and leadership regarding any changes in policies, processes, procedures and other strategic issues.     Manage the departmental budget including sign-off of invoices and quotes within mandate to ensure unit operate efficiently within the agreed budget. Escalate out of budget items to Credit Head with recommendation for approval.     Actively participate, monitor and control the management of distressed debt to ensure maximising of recoveries and minimising of losses, provisions and impairments on non-performing assets by ensuring best possible credit solutions and proactive actions.     Work with other line managers and Credit Head to set clear directions on strategic plans and key focus areas to ensure credit teams understanding and buy-in. Sector Head role provide a clear leadership and management supporting function to Credit Heads and act as a key interface between the Credit and Risk function and internal as well as external stakeholders.     Accountability: Operational Management     Provide specialist credit assessment of applications and excess reports exceeding the lending mandates of Senior Credit Managers and Team Leaders based on policy guidelines, credit standard and procedures and any applicable Service Level Agreements.     Provide specialist credit recommendations to Credit Head with regards to credit applications, excess reports exceeding personal mandate and appeal credit applications based on policy guidelines, credit standard and procedures and any applicable Service Level Agreements.     Monitor with assistance of the management team the effectiveness of credit teams and the robust controls to ensure continuous improvement of these.     Assist credit teams and business units with the structuring and solutioning of complex credit applications.     Direct client interaction from time to time with the Relationship Executives and Senior Credit Managers when required to assist, support and provide the business unit with specialist credit input and best possible credit solutions.     Provide support to the senior management of Business Banking Credit by means of being the active interface between the operational execution level and senior credit management.     Support and assist the management team with building and maintaining excellent relations with business units and other role players.     Provide input and recommendation to Credit Head and HRBP regarding all critical people management aspects relating to their respective teams. Participate in the development boards annual performance meetings for direct reports.     Ensure that performance and other standardized reports are maintained and submitted to appropriate role players as requested and required by Credit Head.     Accountability: Compliance and Risk Management     Maintain and promote a sound and robust control environment by ensuring that all credit teams under their control adhere to applicable credit policies, standards and procedures to minimize risk and audit failures. Pro-actively escalate concerns and identified risks to Credit Heads.     Assist Credit Heads by ensuring the compliance to all SOX and other compliance related controls.     Ensure adherence to governance, regulatory and legislative requirements.     With the assistance of the team leaders ensure the effective application of and control over credit lending mandates allocated to individuals based on their knowledge, skills and experience.     Accountability : People Management     Manage and encourage credit teams to performance in order to meet set / agreed objectives and deliver outstanding performance on an ongoing basis.     Actively participate and maintain a performance development and talent management process. Coach, mentor, develop and train direct reports through effective Performance Development Plans to improve productivity and ensure compliance to credit policies and procedures.     Drive formal Performance Development and informal coaching in the unit. Guide and assist direct reports to conduct meaningful performance development discussions with their direct reports and ensure that they conduct the process effectively.     Identify and analyse the training and development needs of the credit teams to ensure identified training are budgeted and executed.     Contribute to the development and ongoing improvement of the credit teams under their control to ensure achievement of business objectives.     People management for the area with a focus on talent management, development, resourcing and retention of top talent. Communicate the strategy to team leaders and ensure compliance.     Establish and maintain a succession plan for key risk and high value roles in the business unit. Determine, review and analyze the training and development needs of the management team and ensure they do the same for their direct reports.     Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.     With the support of HR Business Partner, recruit, interview, appoint and deploy staff within area of responsibility.     Support the Credit Head in creating a climate for sustainable employee engagement through the Employee Opinion Survey (EOS).     Approve leave and other people management requests via ESS for direct reports.     Education and Experience Required     B-degree in (Accounting / Economics / Legal / Business Management) (NQF level no. 6)     10 years of Credit Sanctioning experience at a senior level     Sound technical lending and analytical skills     Proven operational management capabilities     Leadership and people management experience, preferably at senior level     Commercial awareness and an ability to pro-actively and constructively engage stakeholders     High degree of emotional intelligence     Ability to function independently, across functional levels, at various levels     Previous credit lending mandate of at least R20 million     Knowledge and Skills     Expert knowledge of credit risk management and monitoring     Expert knowledge of credit analysis, procedures and controls     Good knowledge of operational risk management processes, tools and practices     Detailed knowledge of the systems used within ABSA Business Bank Credit     Ability to negotiate and communicate effectively with a range of stakeholders     Excellent People Management capabilities     Competencies:     Leading and supervising     Presenting and communicating information     Planning and organizing     Working with people     Formulating strategies and concepts     Applying expertise and technology     Entrepreneurial and commercial awareness and thinking     Decisive and initiating action     People management decisions.     Ability to work against tight deadlines and must be able to travel and communicate at all levels.     Approve credit lending applications within personal lending discretions, which can be as much as R100 million.