A reputable company requires a National Contracts Manager who will be based in Pietermaritzburg. Key Duties: Operations Primary - Ensure all regional sites & x docks daily operational commitments have been achieved, i.e. NDD, special delivery requirements, customer requests, new store openings, store closures. Implementation of cost saving initiative i.e. wages, fleet, fuel repairs, adhoc labour etc. Day to day running of the national contract, with daily focus on volumes & the impact thereof on the core fleet, additional fleet requirements, staffing,Site/s discipline, wages, overtime reconciliation, ensure fleet maintenance and repairs schedules are maintained, fleet fuel consumptions monitored and managed, ensure staff maintain fleet security w.r.t tracking systems, camera's and mag locks. Secondary - Direct support to both site Supervisor and PMB Op's with key focus on both customer & company requirement, Client Relationship - Attend daily, weekly & monthly operational & LMF meetings. Ensure customer strategy is continuously aligned, attend to & resolve client queries as they arise. Develop & sustain customer CI & agreed projects thereby strengthening resolve to maintain on-going communications with the client at all levels. Monthly KPI's compiled and reviewed with Client, assist Creditor and Claims department with queries through the direct relationship held with client, Monthly & Quarterly meetings with focus on customer satisfaction & resolving any issues that may arise. Administration - Daily, Weekly and Monthly KPI's for all sites Weekly invoicing schedules compiled, checked and submitted. Rates schedules are updated monthly and escalations as per the contract agreement. Random administration checks on fuel consumption, tolls, billing etc. Win freight. Monthly internal KPI for management meetings, high level overview of contract performance Operational support Daily to the site representatives. Compile monthly Executive KPI's (in-house) & (external). Attend monthly conference calls to address monthly performance, and quarterly visits with the CE and Marketing Executive. Assist Debtors with Client claims process / queries, and address with client one on one. ISO 9001-2015 commitment to taking a lead role to ensure world class progression. Cost cutting initiatives a must in order to ensure that departmental budgets are maintained and not exceeded. This applies to all expenditure relevant to your department/division including overtime reduction. Continually improvement of skills, knowledge & service delivery HR Functions, Staff motivation and Internal Training.