Jan 31, 2018


  • Mpc Recruitment
  • Durban, KwaZulu-Natal, South Africa
Full time Finance

Job Description

Our client a reputable name in the Financial services industry seeks a Tele-interviewer to join their dynamic team. Duties: • Complete telephone interview requests with insurance applicants. • Asks questions in a consistent format for all applicants according to established guidelines. • Compile interview information into appropriate forms. Ensure the accuracy of applicant information obtained through structured conversations. • Maintain time-service, quality and production goals using good work queue management and customer service skills. • Maintain a high level of customer service skills. • Present a friendly and professional demeanour to enhance the client experience. • Obtains pertinent underwriting information from producers and prospective insurers to assist underwriter in risk analysis of accounts. • Provides technical support and service to the underwriters as part of the underwriting team while maintaining daily interaction with agents and insurance applicants. • Reviews prospective application data and gathers information needed to correctly classify, process paperwork, quote and issue policies to insurance applicants. • Assists the underwriter by gathering medical and non-medical risk assessment data. • Performs multiple tasks simultaneously, change tasks, perform tedious exacting work, adheres to deadlines to meet production standards and works closely with others as part of a team. • Working knowledge of business office practices and procedures, spelling and business math. • The tele-interviewer handles a high volume of continuous telephone calls and gathers needed information in a timely manner. • Attend and participate in training sessions for assigned projects or for new procedure initiatives. • Other duties or special projects may be as assigned as necessary Requirements: • Matric • Registered Medical Nurse Qualification - SANC • Excellent oral and written communication skills • Exceptional organizational / multi-tasking skills • Customer service experience essential • Medical terminology background a plus • Strong computer skills (Familiarity with Microsoft Office Word and Excel.) 

Apply Now