INFORMATION TECHNOLOGY TECHNICIAN REF NO: 141218/15
BRANCH : CHIEF OPERATIONS OFFICE, DIV: INFORMATION TECHNOLOGY AND
SALARY : R356 289 per annum (Level 9)
CENTRE : Bloemfontein
REQUIREMENTS : A National Diploma or Degree in Information Technology. Certification in the
following will be an added advantage: Certificated Microsoft Engineer,
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions
Expert (MCSE). A+ and Network+ certification is required. Three (3) years
appropriate experience in IT. Knowledge of Windows 7; Windows 8; Windows
10; MS Office 2010, 2013 and Office 365; Symantec Anti-virus; Microsoft SMS;
Transversal systems (Persal; BAS; SAP; LOGIS) and ITIL will serve as an
advantage. Applicants must have a valid driver’s license (Certified copy must
be attached) and be willing to travel to various remote sites and offices.
Competencies: An in-depth knowledge of client-server IT environment.
Leadership qualities as well as strong customer service and interpersonal
skills. Good computer knowledge and skills (Ms Word; Excel and Power Point).
Ability to work under pressure. Good communication skills (verbal and written)
Exposure to different business application platforms.
DUTIES : Manage calls logged on the call management system. Provision of end-user
support with regards to hardware; software, network connectivity and
Telephony (Voice Over IP). Ensure that all IT policies, norms and standards
are enforced. Perform quality control for the Local Area Network (LAN).
Perform installations; maintenance and upgrading of computer hardware and
second-line fault-finding identification. Install and upgrade software
applications not performed by resources from the outsourced partner. Provide
and maintain internet and e-mail client services. Ensure that antivirus
software signature and operating systems patches are up-to-date. Initiate and
co-ordinate the change control procedures. Provide users with training of
computer end-user skills and on new technologies relevant to their needs.
Perform routine back-up for all the available servers. Compile monthly
performance reports. The appointees will be expected to perform overtime
and standby duties when necessary as well as assist the Deputy Director:
Information Technology with all IT related tasks.
Free State (Bloemfontein): Please forward your application quoting the
reference number to the Provincial Head: Free State, Department of Water
and Sanitation, Private Bag 528, Bloemfontein, 9300 or hand delivered to
Corner of East Burger and Charlotte Maxeke, 2nd Floor Bloem Plaza,
Bloemfontein, 9300. For Attention Ms. L Wymers