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Dec 20, 2018

User Support Technician

  • University of south Africa
  • Johannesburg
Full time Information Technology

Job Description

UNIVERSITY OF SOUTH AFRICA
DEPARTMENT: ICT
POSITION : USER SUPPORT TECHNICIAN (P8)
THREE (3) YEAR FIXED TERM CONTRACT – 1 POSITION
(Bloemfontein Campus)
Ref : User/Support/ Technician/P8/4466-XM/2018
The purpose of the job is to provide End User Support on ICT Equipment e.g. Install, debug, maintain
workstations (desktops, laptops and thin clients) and peripherals, so User can work effective and
efficiently, also do administration and communicate.
Requirements
 Grade 12 + National Diploma or Bachelor degree in IT
 Certification in technologies (A+, N+ ,or MCSE)
 Valid SA Drivers Licence (EB+)
Experience:
 4 Years’ Experience in ICT
 Supporting the following Microsoft technologies: Microsoft Operating systems (OS) e.g. Windows
7 and 10, Microsoft Office (Word, Excel, Outlook, Access, Projects, PowerPoint, etc.) Office 365
 Support knowledge on all Microsoft based products used on campus (as per background)
 Able to configure and maintain desktop printers. (Local and Network Printers, MFD’)
 Working knowledge of Networks, Server, VoIP and System Centre Configuration Management
 Good interpersonal skills are a necessity. Similarly, are well-developed telephone support skills
essential.
 The person should be able to work under pressure, independently and without supervision.
 The person must have an analytical & technical nature in order to determine the underlying
reason for a particular problem and “think out of box”.
 Experience in call logging systems.
 Experience in remote desktop support.
 Cloud Computing e.g. Office 365
Knowledge of:
 Microsoft technologies
 Microsoft based products used on campus
 Policies and Procedures
 Policies and Procedures
 Microsoft Office and Office 365
 Local and Network Printers (MFD)
Recommendations
 Experience in call logging systems.
 Experience in remote desktop support.
Duties
 Withdraw equipment from ICT store, prepare, install, configure and test the ICT computer
equipment for users on request.
 Establish and maintain network connectivity on all ICT computer equipment where required.
 Maintain computer equipment (desktops, laptops and thin clients, Mobile devices) and peripheral
hardware on UNISA campuses
 Install, support and maintain operating systems, standard approved application software and
specialized software applications as stipulated in background section.
 Service and maintain specialized equipment like laser scanners in use at Despatch,
Telecommunication devices VIOP and BYOD (Bring your own device).
 Move, install, configure and test computer assets for individual users where users move to other
departments or departments or parts thereof moves to a new location.
 Debug and test computer equipment after changes occurred to the infrastructure & operations
 Maintain and support MFD’s and all desktop printing.
Assumption of duty: As soon as possible.
Salary: Remuneration is commensurate with the position
Closing date: 14 December 2018
Enquiries: 012- 429 8648 – Ms. X Malindisa: HR Staffing: Contract Appointments
012-429 3307 – Mr. Jakes Jacobs: ICT
 The completed prescribed application form must be accompanied BY COMPREHENSIVE
CURRICULUM VITAE and ORIGINAL certified copies (within the previous six months) of;
 all educational qualifications,
 identity document; and
 proof of SAQA verification of foreign qualifications (if applicable)
 UNISA reserves the right to authenticate all qualifications without any further consent from
the applicant.
 The contact details of three contactable references must be provided, one of which must be
from your present employer.
 The prescribed application form is obtainable from: http://www.unisa.ac.za/vacancies
 Late, incomplete and incorrect applications will not be considered.
 Appointments will be made in accordance with Unisa’s Employment Equity Plan.
Applications must be submitted in an envelope clearly marked with the name of the relevant
College and/or Department, the position applied for and the reference number of the position. If
you apply for more than one position, each application must be in a separate envelope.
 Applications must be posted to UNISA, HR: Staffing, PO Box 392, Unisarand, 0003.
 Hand delivered applications for Muckleneuk Campus can be deposited into the Application
Box marked HUMAN RESOURCES situated at Muckleneuk Campus: OR Tambo Building,
Main Entrance, 3rd Floor, Main Entrance


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