About Our Client
Our client is a International Logistics Company based in Johannesburg.
As the Key Accounts Supervisor, you will be responsible for:
Support the team to drive excellent service for Regional and Global customers who have been nominated regionally in terms of complaint and claim management, problem solving and other contractually agreed services communicated by the relevant Sales Management team in order to develop a continuing business partnership.
Where possible and necessary -Visit key Account Customers to listen to customer's needs and obtain first-hand assessment on the company's service delivery performance to enhance the customer relationship.
Collaborate to respond to potential service incidents to activate contingency plans to meet the transit time promise to our customers.
Provide regular customer performance reports and analysis.
Identify, implement and drive Improvement Initiatives using the company tools and systems.
Manage and lead customer projects.
Support and develop insights and improvement initiatives for industries and customers.
The Successful Applicant
The successful candidate will have the following:
Tertiary Degree preferable
5-7 year's experience in Key Account Management preferably servicing Rest of Africa
Solid Track Record in managing a large team
Previous experience in the logistics, transport of distribution industry required
What's on Offer
Great opportunity to join a global company and lead a team in the Key Accounts Division