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Nov 03, 2017

Manager Provincial Performance

  • Barclays Africa Group Limited
  • Johannesburg, Gauteng, South Africa
Full time Banking Management

Job Description

The purpose of this role is to assist the Business Unit Head in Managing the overall Business and fulfilling responsibilities. This includes, Performance Management, Complaints resolution, Business Project Implementation, Strategy Implementation, Exco reporting, HR, Risk, Compliance and all other Operational issues raised with the Head. Build and develop a high-performing team through embedding performance development and coaching. Ensure that team members receive coaching and feedback in order to develop and achieve their maximum potential to meet and exceed sales and service targets.
 
 Key Responsibilities:

    Attend a multitude of forums, project and management meetings to stay up to date with operational conditions and provide early warning to the Integration Head of any probable issues and proposed solutions.
    Evaluate, interpret and deliver only relevant information to the Integration Head to ensure that the time of the Head is not taken up with operational issues that should be resolved elsewhere.
    Distribute issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team.
    Act as initial point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relaying the query to appropriate individuals when falling outside scope.
    Redistribute the resolution or respond directly to the stakeholders where appropriate and report only major issues to the Integration Head.
    Oversee the management of the Head office to ensure smooth operations and that resources are available and operating effectively.
    Approve Business proposals by reviewing, analysing and interpreting proposals presented in line with the mandate delegated by the Integration Head In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
    Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
    Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
    Take personal accountability for resolving issues lodged directly with the Integration Head.
    Ensure that decision-making within the business unit is dissolved to the lowest appropriate level to support the business objectives of empowering and growing the competence of line decision-makers.
    Interface with the Integration Heads’ direct reports to understand the operating environment and to assist them to prioritise focus areas.
    Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR) of the business unit and advise the Integration Head of any possible deviations and the actions that have been created by the business unit seniors to address these.
    Support the planning and implementation of any system or process change.
    Benchmark operational efficiencies against industry and local standards which is kept on file and make necessary adjustments internally for maximum effectiveness.
    Achieve and meet production targets as specified, e.g. client satisfaction levels, recruitment and retention of high performing clients by delivering results on long term sales targets that have been agreed to and monitoring the New Business.
    Analyse sales and retention processes and identify new opportunities therein and also streamlining current sales and retention functions by analysing various MI reports and take action where needed, (e.g. receive the MI report, analyse it and find out what is missing and see it as an opportunity to increases sales and retain customers).
    Benchmark operational efficiencies against industry and local standards which is kept on file and make necessary adjustments internally for maximum effectiveness.
    Achieve and meet production targets as specified, e.g. client satisfaction levels, recruitment and retention of high performing clients by delivering results on long term sales targets that have been agreed to and monitoring the New Business.
    Analyse sales and retention processes and identify new opportunities therein and also streamlining current sales and retention functions by analysing various MI reports and take action where needed, (e.g. receive the MI report, analyse it and find out what is missing and see it as an opportunity to increases sales and retain customers).
    Track the delivery of the team and achievements against the team’s annual goals.
    Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
    Ensure that own area of operation meets Business Plan Targets (sales targets) in terms of profitable premium growth through leading a team of Area Sales managers to ensure that sales staff achieve sales targets as contracted for the financial year.
    Ensure that all sales staff are regularly made aware of the business imperatives and their required roles in achieving these based on Business Plan Objectives by providing feedback through regular sales meetings.
    Continuously monitor the potential impact of new tactical plans on the reputational risk of the business unit and the Bank and advise seniors in the business on appropriate action to take to minimise the risk.
    Implement and embed the Provincial operating model fully by ensuring that all Provincial Sales Tools and Processes are used and followed and that the Relationship Based customer model is embedded and that there is a solution based sales force in place, proactively managing customer relationships and cross selling appropriate solutions to ensure maximum value extraction from client relationships.
    Contribute to the establishment of an appropriate working climate and related Work place elements as measured by the annual Employee Opinion Survey (EOS).
    Establish a motivated team of high calibre, innovative and creative individuals and develop the highest standards of leadership and people management amongst direct reports.
    Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Head and create plans to address the issues
    Act as key advisor to the Head providing knowledgeable review and recommendations, ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner
    Advise the Integration Head on ongoing issues and programmes to address these in the business unit and set up a process for monitoring
    Prepare the key themes, presentations and reviews for the BU Head and assist with detailed content when required
    Evaluate all material and communication prior to it being reviewed by the Head ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner
    Working with the Operating Model Leads and finance, ensure reporting requirements to Absa, Africa and Barclays Executive teams are met on time and to the highest quality
    Encourage frequent knowledge sharing between team members.
    Establish and maintain a succession plan for the team.
    Conduct pro-active risk assessment regularly on a sample of credit applications and requests for facilities, to ensure that credit applications that are submitted to credit are of the correct standard and that the risk assessment has been done correctly. (i.e.assess the credit risk of applications directly to ensure that requests can be motivated or declined appropriately).
    Grow sales capacity within identified business segments and channels by monitoring sales performance in these areas and determine the capacity required for optimal sales performance
    Contribute to the development of Sales and Distribution strategy by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment
    Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience,cost performance, return on investments and governance requirements
    Together with HR, support the development and implementation of an appropriate people management strategy for the area with a focus on the resourcing, recruitment, socialisation, training and development, performance management and retention.
    Ensure the communication of this strategy across the relevant management levels.

 Competencies:

    Deciding and initiating action
    Learning and researching
    Entrepreneurial and commercial thinking
    Relating and networking
    Adapting and responding to change
    Persuading and influencing
    Creating and innovating

 
Minimum Requirements:

    B-degree in (Economics) (NQF level no.7)
    (6) years (Technical/Managerial) experience
    A proven ability in the banking environment. Expert knowledge and experience in working within a specific Sector environment, formulating strategies, identify and develop innovative solutions
    Extensive knowledge of competitor and non-competitor strategy and practices in the Sector related market
    Proven ability to Network on Chief Executive Officer and Financial Director level Sound financial and credit risk technical knowledge
    Understanding the value proposition of Business Banking as an entity
    No criminal record

 
Preferred Requirements:

    Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

 
General:

    The appointment will be made in line with the Divisional Employment Equity strategy


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