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Nov 03, 2017

Manager Operations

  • Barclays Africa Group Limited
  • Absa bank, Century Boulevard, Century City, Cape Town, South Africa
Full time Banking Management

Job Description

Minimum Requirements:

    Four (4) years’ experience as a Financial Manager or Operations
    Manager responsible for systems, process implementation,
    Budgeting and risk management
    National Diploma in Banking

Preferred Requirements:

    Large scale project management experience
    B Degree in Business Administration or Management
    B Degree in Risk Management
    MBA

General

    The appointment will be made in line with the Absa Employment equity strategy
    Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

 
Purpose

To ensure the smooth running and effective operational management of the Operations environment within a Business Unit (BU).

 

Business and Operational Management

    As part of the BU’s Management Team, provide input into and execute all operational aspects of the BU’s strategy.
    Participate in the 3rd party vendor selection process (ensure that Group Sourcing are involved) for the BU and manage SLAs on a monthly basis to ensure that appropriate services are being rendered. Resolve and issues that might arise in relation to services rendered.
    Manage customer satisfaction experience, client interface and retention of client by adhering to highest standards of service delivery.
    Participate in the measurement and reporting of internal and external SLAs on a daily & monthly basis. Address any process failures specific to the business unit.
    Implement AOM productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
    Own various business projects by managing implementation, tracking progress & reporting (monthly).
    Monitor spend against budget with due regard to sourcing policies (i.e. Procure to Pay, BEE and Supplier and Services Management Handbook etc.).
    Oversee the process related to systems access by approving all requests for access.
    Oversee the management all building maintenance related issues via CRES (e.g. air conditioning complaints etc.) and building relocation planning to working with Corporate Real Estate Services (CRES).
    Communicate the Asset Maintenance Policy and sign off the asset register for the BU as and when required.
    First approval of Oasis requests for equipment and/or software and manage the budget related to this expenditure.
    Oversee the service delivery of the dedicated IT Technician for any trouble shooting, back up, upgrade requests etc.
    Approve requests on SAP for stationery, business cards, and refreshments within budget.

Finance

    Ensure the financial budgeting and forecasting functions for the area by coordinating the compilation of the Short Term Plan (STP), Medium Term Plans (MTP) and Revised Annual Forecasts (RAF) with the various cost centre owners within the BU.
    Oversee the production of monthly variance reports to track the, breakdowns, overspend trends etc. for each cost centre and highlight areas of concern directly with the cost centre manager.
    Present the overall variance for all cost centres to the BU’s Management Committee (Manco) on a monthly basis to ensure they are aware of the business units job spend.
    Oversee the daily payments to debtors by checking the schedule compiled by the Office Administrator.
    Sign off and reconcile the schedule on a weekly basis.
    Manage transfer pricing costs for the BU by checking and reconciling the report and template received on a monthly basis.
     Where applicable, ensure that the mandates are within policy (at least twice annually)

Risk Management

    Act as the Deputy Business Continuity Management (BCM) Coordinator by reviewing all BCM plans for the area and participating in the updates thereof. Facilitate testing to determine the feasibility of the BCM plans on a quarterly basis and review and approval all the updates captured on the BCM tool prior to the test.
    Oversee the roll out of the Information Security (InfoSec) project plan for the BU from Group InfoSec by communicating the necessary policies during the roll out and conducting walk troughs to ensure compliance to the policies. Ensure that BU aligns to all Group initiatives, for example, the data privacy project and oversee the implementation thereof by signing off the scorecard on a quarterly basis.
    Ensure that all Compliance Training is completed by all staff in the area no less than 1 week before due date. Follow up with the individuals who haven't completed their training.
    Oversee and participate in the development and maintenance of all Risk and Control Assessments (RCAs) for the BU to ensure the controls and action plans are in place. Escalate all areas of concern at the monthly Manco meeting.
    Ensure that all SOX requirements are correctly embedded within the BU and sign off on the necessary as and when needed.
    Partner with Barclays Internal Audit as and when required to do so. Ensure that the BU area has a Health and Safety Rep, Fire Warden and Evacuation representative by
    facilitating the nomination process with the relevant managers in the area.
    Ensure compliance with internal policies and procedures (e.g. Customer Acceptance Screening Applications (CASA), Employee Compliance Conduct Guide (ECCG), Sanctions, Human Resources (HR) Policies, Gift Registers, etc.) by keeping abreast of new developments and developing, implementing and monitoring appropriate control measures.

People Management

    Manage a team of staff to ensure effective delivery of Key performance measures and operational efficiencies in the BU.
    Develop a high performing team by embedding formal performance development and informal coaching. Manage poor performance in accordance with the performance improvement policy.
    Encourage frequent knowledge sharing between own team and other team members.
    Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
    Establish and maintain a succession plan for the team, particularly single person dependencies.
    Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources and reward.
    Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
    Review and update the department’s organisational structure weekly and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
    Motivate to and obtain approval from the BU Head for any additional headcount for the team.
    Approve leave requests for team members and create leave plan to ensure adequate coverage.
    Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the BU Head and create plans to address the issues.
    When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
    Resolve grievances raised by team members and escalate only if required.
    Address poor performance of any team member through the formal Performance accelerator programs and ensures that continued poor performance is appropriately dealt with.
    Motivate team members and ensure that their efforts are recognised.
    Participate in the creation and implementation of surveys and actions for the team.
    Ensure that the Organasation structures are updated and accurate at all times and correspond with the Alpha list in the system.

Stake holder Management

    Establish and maintain effective relationships with key business owners and stakeholders through proactive engagement and meeting as and when needed.
    Establish and maintain effective relationships with CRES through proactive engagement and meeting as and when needed.
    Work with various Group Functions (Group IT, Group Change, Group Sourcing, and Data Governance Office (DGO)) on various initiatives.
    Provide Barclays with daily and weekly Management Information (MI) to address their reporting needs as and when requested.

 

Skills and Knowledge

    Financial Management and Budget Processes
    Networking
    Communication skills
    Ability to multi-task
    Analytical thinking
    Decision making
    Attention to detail and accuracy
    People Management
    Operations Management
    Risk Management


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