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Nov 03, 2017

Branch Manager

  • Barclays Africa Group Limited
  • Margate, KwaZulu-Natal, South Africa
Full time Banking Management

Job Description

The purpose of the role is to lead a Retail branch in driving and delivering exceptional business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence.
 
Key responsibilities
 

    Take complete ownership of and accountability for the branch as a stand-alone business
    Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise
    Understand and implement local market strategies to maximise opportunities and business profitability.  Use market intelligence to meet and exceed the market needs.
    Compile and communicate an effective action plan for the branch which is understood and actioned by all staff
    Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual
    Monitor performance metrics
    Lead performance dialogues with branch team
    Lead problem solving with branch team on how to improve sales performance
    Take ownership of annual sales plan
    Lead and take ownership of campaign objectives and specificities
    Take part in sales activities and promote a culture of sales proactivity
    Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level
    Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
    Identify opportunities for branch team to grow the business based on local market opportunities
    Live the Values through visible demonstration of required behaviours
    Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)
    Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact
    Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose  and values of the organisation
    Drive customer focused behaviour in the branch by role modelling great customer service
    Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded
    Be the local face of Absa by being visible and available in the branch and the community
    Develop the external market and community profile needed to maximise local marketing opportunities
    Link community initiatives to both business opportunities and colleague events
    Promote community agenda within the branch
    Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
    Perform people management functions, including but not limited to:

                    o   workforce and recruitment demand planning
                    o   recruitment
                    o   talent management and succession planning
                    o   mentoring and coaching
                    o   management of discipline and grievances
                    o   performance development
                    o   reward and recognition management
                    o   training and development

    Review and update the branch organisation structure regularly

 
Competencies:
 

    Deciding and initiating action
    Leading and supervising
    Working with people
    Relating and networking
    Persuading and influencing
    Planning and organising
    Entrepreneurial results and meeting customer expectations
    Coping  with pressure and setbacks

 
General
 

    The appointment will be made in line with the Absa Employment equity strategy

Essential/Basic Qualifications
 

    Bachelor Degree in commerce or equivalent NQF level 7 qualification , recognised by the FSB for FAIS purposes
    RE5 level 1 Regulatory examinations passed
    One year under supervision in a FAIS role completed
    Two (2) years completed managerial experience in managing a branch or business area
    Five (5) years working experience in a retail banking environment
    Two (2) years sales experience
    No criminal record


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