Nov 03, 2017

Branch Manager

  • Barclays Africa Group Limited
  • Jozini, KwaZulu-Natal, South Africa
Full time Banking Management

Job Description

The purpose of the role is to lead a Retail branch in driving and delivering exceptional business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence.

Key responsibilities

·         Take complete ownership of and accountability for the branch as a stand-alone business

·         Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise

·         Understand and implement local market strategies to maximise opportunities and business profitability.  Use market intelligence to meet and exceed the market needs.

·         Compile and communicate an effective action plan for the branch which is understood and actioned by all staff

·         Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual

·         Monitor performance metrics

·         Lead performance dialogues with branch team

·         Lead problem solving with branch team on how to improve sales performance

·         Take ownership of annual sales plan

·         Lead and take ownership of campaign objectives and specificities

·         Take part in sales activities and promote a culture of sales proactivity

·         Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level

·         Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings

·         Identify opportunities for branch team to grow the business based on local market opportunities

·         Live the Values through visible demonstration of required behaviours

·         Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)

·         Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact

·         Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose  and values of the organisation

·         Drive customer focused behaviour in the branch by role modelling great customer service

·         Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded

·         Be the local face of Absa by being visible and available in the branch and the community

·         Develop the external market and community profile needed to maximise local marketing opportunities

·         Link community initiatives to both business opportunities and colleague events

·         Promote community agenda within the branch

·         Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place

·         Perform people management functions, including but not limited to:

o   workforce and recruitment demand planning

o   recruitment

o   talent management and succession planning

o   mentoring and coaching

o   management of discipline and grievances

o   performance development

o   reward and recognition management

o   training and development

·         Review and update the branch organisation structure regularly


·         Deciding and initiating action

·         Leading and supervising

·         Working with people

·         Relating and networking

·         Persuading and influencing

·         Planning and organising

·         Entrepreneurial results and meeting customer expectations

·         Coping  with pressure and setbacks

The appointment will be made in line with the Absa Employment equity strategy.

Essential/Basic Qualifications

·         Bachelor Degree in commerce or equivalent NQF level 6 qualification , recognised by the FSB for FAIS purposes

·         RE5 level 1 Regulatory examinations passed

·         One year under supervision in a FAIS role completed

·         Two (2) years completed managerial experience in managing a branch or business area

·         Five (5) years working experience in a retail banking environment

·         Two (2) years sales experience

·         No criminal record

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