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Nov 03, 2017

Coach BSSA Performance Enhancement

  • Barclays Africa Group Limited
  • Auckland Park, Johannesburg, Gauteng, South Africa
Full time Banking

Job Description

Absa Is Looking For Talent
If you’re looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that values its people, then we have an opportunity for you.
 
It All Starts With You
To deliver coaching that will enhance performance within teams thereby improving performance and quality results.
 
What You'll Give Our Business
Your key accountability will be delivering performance enhancement coaching to increase the skills and knowledge in the voice and data area of the business. Then you will be presenting the feedback of the performance to respected areas and conducting calibration sessions with the teams to focus on improvements. You will gain material development for coaching and establish good relationships in the team. Lastly, you will need to comply with all applicable governance, compliance and risk policies.
 
What You'll Get In Return
Help our customers get the best that Absa has to offer, and you'll get the same in return. We're not just talking about valuable benefits like medical aid, pension fund, preferential banking rates, and funeral cover and wellbeing program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.
 
Essential/Basic Qualifications
 
Requirements
The success of everyone at Aba is measured by their ability to put our customers at the center of everything we do. To achieve this you will need the following:

    NQF Level 4: Grade 12 is required (Required)
    1 – 2 Years’ Call Centre environment experience (Required)
    NQF Level 5: Certificate in Coaching (Preferred)
    1-2 Years coaching experience (Preferred)
    Proficient in MS Office
    A clear criminal record


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