Nov 03, 2017

Branch Manager

  • Barclays Africa Group Limited
  • Standerton, Mpumalanga, South Africa
Full time Banking

Job Description

    es and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes
    Drive Customer Experience within the Branch
    Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self service channels, external sales
    Identify opportunities across business units (product lines) and on identified opportunities
    Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.
    Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve
    Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa
    Coach sales and service teams towards the effective delivery of branch performance and service excellence targets
    Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques
    Actively engage customers and community by effectively building networks & network engagement routines


    Creating a consistent “Go-to” customer experience in which we operate seamlessly as One ABSA across all channels and segments within the branch.


    Creating a best of breed sustainable employee engagement climate as an expert coach who actively role models & Inspires best of breed customer service & Leadership within the branch.


    Drive sustainable and competitive revenue growth linked to customer experience and one absa business objectives.


    Being a powerful voice and ambassador for Absa in the immediate community, enhancing the profile and brand of Absa & furthering our objective to help people and communities achieve their ambitions


    Develop and enable a regulatory mindset and culture that promotes “Winning Together” vs. compliance orientated activity (includes development, coaching and day to day management routines)
    Lead by example consistently role modelling the core company values and ensures the ‘values in action model’ is embedded and actively managed across the branch
    Proactively identify risks & implement risk management practices across all elements of the business (5 C’s) including but not limited to fraud, operational risk, cash management, reputational, Technology / Information Risk, Legal risk and regulatory risk


    Effectively lead the branch team to deliver against the branch operational plan and

performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness

    Actively coach and develop team members. Drive a high performance culture within the branch that ensures individual and team accountability


    Leading and Supervising
    Persuading and Influencing
    Entrepreneurial & Commercial thinking
    Deciding and Initiating Action
    Planning & Organising
    Adopting and responding to Change


Education and Experience required

    A minimum of a B Comm Degree or an equivalent NQF level 6 qualification
    FAIS Qualified (RE Compliant)
    Post Graduate qualification preferred
    5-8 years' retail banking experience that includes management responsibilities, strong team leadership & risk management)
    Multiple branch / location management experience is preferred
    Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
    No criminal record
    Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status


The appointment will be made in line with the Absa Employment equity strategy

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