Are you considering the possibility of running a successful business dedicated to customer service and profit where you can also help people achieve their career ambitions? You can do exactly this as a Branch manager in Absa.
A career at Absa promises opportunities and challenges. We have an opportunity for you to be part of an organisation that is changing the future of banking. The challenge is to drive change and lead us into the future.
This is Absa:
Absa is an employer of choice represented in 12 African countries. The organisation is vibrant, human, smart and committed with open communication channels. We put people at the centre of what we do, therefore our relationships with colleagues and clients are not separate activities, but part of the bigger business picture and our drive to become the bank of the future. It is no coincidence that our business are inspired and informed by our central purpose which is ‘helping people achieve their ambitions – in the right way’.
What’s in it for the successful candidate?
Challenging work that makes a difference to people
Clear leadership and an open, values-driven culture.
Opportunities for learning and personal growth.
The tools, teamwork and support you need to do a great job.
Recognition of your potential and reward for your contribution.
Assistance to build the career that is right for you.
More about the role:
Reporting to the Area Head, the Branch Manager is responsible for leading a specified branch within an Area with regards to customer service and profit.
Delivering on all performance targets for the allocated branch (end to end accountability across scorecard elements)
Manage commercial, sales and service agenda for the branch by leveraging market understanding and digital banking priorities to provide input into target setting and business planning processes
Drive Customer Experience within the Branch
Identify opportunities for business growth within the branch, across the area and across channels outside of the branch network e.g. self service channels, external sales
Identify opportunities across business units (product lines) and on identified opportunities
Identify and integrate risk in the branch by managing and integrating the day to day operations and identifying operational risk issues and opportunities for improvement, acting on these in a timely manner to deliver against key metrics of service, productivity (cost to serve), conduct etc.
Manage effective resource / capacity planning and a multiskilling plan and approach for the branch that ensures a consistent balance between service, delivery and cost to serve
Facilitate collaboration between team members and across the customer network to effectively deliver on market opportunities presented for multichannel and cross product line growth in the interests of One Absa
Coach sales and service teams towards the effective delivery of branch performance and service excellence targets
Create a high performance culture and high engagement work environment within the branch leveraging routine and effective coaching for performance techniques
Actively engage customers and community by effectively building networks & network engagement routines
It is more important than ever to attract people who have the right skills, values and behaviours to take our business forward. If you comply with the requirements below, this opportunity may be for you.
Leading and Supervising
Persuading and Influencing
Entrepreneurial & Commercial thinking
Deciding and Initiating Action
Planning & Organising
Adopting and responding to Change
Education and Experience required
A minimum of a B Comm Degree or an equivalent NQF level 6 qualification
FAIS Compliant (Qualification and Regulatory Examinations passed)
Post Graduate qualification is preferred
5-8 years' retail banking experience that includes management responsibilities, strong team leadership and risk management
Branch/location management experience is preferred
Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
No criminal record
Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status
The appointment will be made in line with the Absa Employment Equity and Transformation strategy