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Nov 03, 2017

Area Head

  • Barclays Africa Group Limited
  • Absa bank, Queenstown, South Africa
Full time Admin-Clerical Banking

Job Description

This position provides an opportunity for motivated managers to form part of an energising drive that will confirm Absa as the “Go-to” bank in South Africa.
 

The Area Head leads a defined number of branches within a Region by:
 

    Creating a consistent “Go-to” customer experience in which we operate seamlessly as One Absa across all channels and segments within the region
    Creating a best of breed sustainable employee engagement climate as an expert coach who actively role models and inspires best of breed customer service and leadership
    Being a powerful voice and ambassador for Absa in the region, enhancing the profile and brand of Absa and furthering our objective to help people and communities achieve their ambitions
    Growing Absa market presence and competitive advantage in strategic areas of the business.

 

Key responsibilities
 

    Own and deliver on all performance targets for the allocated area within the region
    Identify, develop and grow the business in the defined area.  Growth includes sales growth, financial performance, customer attraction and retention (service), brand reputation, credibility and awareness (reputation) and community (citizenship)
    Leverage local market knowledge and a instil a local market mind-set,
    Manage and take accountability for area performance by identifying and capitalising on market opportunities to deliver multi-channel customer experience and cross product growth
    Identify and build local market relationships ensuring Absa is positioned as a credible business partner in the local market.
    Actively scan for and pursue market opportunities for the area
    Cross business engagements at  an area level to ensure cross business collaboration and co-ordinated external market representation
    Ensure area relevant issues escalation   
    Ensure efficient and effective resource planning that delivers on both customer and financial business objectives
    Implement regional business plans and actively coach branch teams toward  successful implementation of plans at branch level
    Actively grow and develop branch teams to continuously and competitively improve sales and service delivery and community development across the defined areas within the region
    Deliver a strong and aligned customer and employee experience in the local market that creates an attractive value proposition for talent to join our organization

 
Competencies
 

    Working with People
    Entrepreneurial and commercial thinking
    Persuading and influencing
    Adapting and responding to change
    Deciding and initiating action
    Leading and supervising
    Relating and networking

    Presenting and communicating information

 
General
 

The appointment will be made in line with the Absa Employment equity strategy
 
Minimum requirements
 

    B Comm Degree or an equivalent NQF level 6 qualification
    5 years retail banking experience that includes branch management responsibilities, strong team leadership and risk management
    Multiple branch / location management experience
    Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
    No criminal record

 
Preferred requirements
 

    Post Graduate commercial qualification

Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status


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