To provide sales support nationally to the branch network and Outbound Contact Centres as it relates to UCount Rewards sales registrations.
To resolve branch sales data and registration queries as they relate to the sales origination process and provides feedback to stakeholders.
To provide UCount Rewards product training for the rewards programmes to the branches and Outbound Sales Contact Centres.
Sales Support to all sales channels:
Briefs profiled sales leads requirements to analytics team and Customer Management to enable personalised sales pitches to improve the sales conversion rates.
Ensures Customer Management successfully submits monthly sales leads files via the Connect Direct leads system to the Outbound Sales Contact Centres.
Ensures that the various Outbound Sales Contact Centres have sufficient leads for weekly sales requirements. Ensures that shortages are addressed immediately with analytics teams to ensure leads are supplied timeously.
Ensures that branch sales incentive campaigns communications are drafted and distributed.
Ensures weekly / monthly sales stats are collated, with recommendations and insights of how to improve the sales performance.
Analyses sales campaign effectiveness and recommends improvements to increase ROI for future incentives.
Submits branch sales reports to every area manager across all provinces monthly, including a summary of insights per area and the overall province report.
Manages all branch specific adhoc sales reporting requests.
Ensures that Outbound Sales Contact Centre incentives are communicated to the consultants and weekly / monthly sales stats are collated and submitted.
Ensures that Outbound Sales Contact Centre sales reports are submitted to the contact centre/s monthly
Monitors stock levels of promotional sales items and informs Sales Manager when new orders need to be placed.
Maintains and manages a promotional stock distribution register.
Ensures that promotional items and other agreed incentives items are distributed timeously to the EVB sales team.
Makes recommendations on Incentives to drive EVB sales performance.
Manages the timeous receipt of EVB sales files, collates and sends it to the Rewards Engine Supplier to ensure timeous allocation of any sales incentive Bonus Points to rewards members accounts.
Prepares the sales incentive campaign briefs and circulates for sign off prior to submission.
Monthly tracking of the special earn bonus points utilisation per campaign, to ensure that we remain within the Special Earn budget.
Supports EVB campaigns and accurate allocation of incentives